Customer Ratings & Reviews

Purchased to protect our investment in a new microwave. Hoping we don't need it but from prior experience with other appliance, pays for itself in ease of use, customer service and coverage the first time you have an issue with an appliance. Geek squad coverage is the best we've used.

I compared the value of Geek Squad vs. the protection offered by the manufacturer for extended warranty. The cost is much cheaper - and unlike the manufacturer warranty where I recently had to deal with multiple calls, scanning and uploading of receipts, etc., this is a much better deal.

Gig squad service is absolutely worth every penny. They are simply superior and very invested in making customer. Happy if a product is faulty or fails.

I have had to use the Product Protection plan only two products I purchased from Best Buy in the pass. All went well. No run around, no denying the purchased product. I have purchase numerous products from Best Buy only complaint is slow service. If you looking to purchase similar product from Wal-Mart, beware they DO NOT stand behind their product.

We always buy the Geek Squad protection. It's inexpensive and comes in handy. So far, we've only had to use it once for a microwave that went south after 1.5 years, and we got a brand new microwave for turning it in on the extended warranty. So we're sold on the protection plan. A!

overall this has help me learn more about keeping my gadgets safe and up to date with downloads

The agents removed my old TV from the wall mount. Existing mount had to be replaced. They had a suitable remote in truck, and there was no delay in installation. When they left everything was hooked up and working. This included the ARC function with my receiver. Everything was cleaned up

Repair abd replacement service is grest if you would ever need to use it

They sell you a huge amount of support but later on when we actually needed the repairs, they really drop the ball, on purpose it seems. First you realize their “__” years warranty is counting the first year, but they don’t actually warranty the device. They leave it up to the original manufacturer warranty. So that was deception to me, borderline fraud. Why tell me we bought 4 year warranty then defer the entire first year to the manufacturer. That’s a 3 year warranty you are offering, I already paid for that first year. So deceptive! Good gracious. Gimmick gimmicky goo. Then, told me policies changed and things are different now, so I have to wait 2 weeks for repairs. Then it’s still broke. Then they offer store credit less, but no refund on the tax and less the cost of the warranty. And no store credit for 30 days, so have to go without the appliance for a month. So get ready to eat about 30% of your investment on their changed policies.(we are eating over $160 on this warranty bamboozle) So watch them on their fine print. BB has become quite the gimmick in the last two years. Their warranty is worst in the market imo. Other box stores don’t gimmick you for about the same cost, and offer more perks. This warranty and their gimmicky “free install” has sent me back to other box store for all future appliance purchases.

I almost always get the geek squad protection. So far if we've had issues they'd been no problems getting things fixed or replaced which is why we are repeat costumers!

Does not get very hot. Hard to operate. Inside burned while making popcorn as instructed. Super cute but not practical.

I haven't had to use it for actual repair service but have used it for technical assistance and for that it has been useful. That and knowing I had it there if I had to have it and wouldn't have that large expense to deal with.

It's useful, of course it is...BUT if you use your protection on the product then you need to purchase new protection! It does not make sense. In my case, my microwave door was factory defective (the door didn't open) so I unpacked it, saw the issue, packed it again and went straight to BB, as it was more than 30 days since I purchased the product the Protection Plan came to play (don't judge me, we bought it for our new home which was on repair at the time we bought it) and yes, they did change the product but not without telling me "you want protection for this one also?" I ask why if I already bought the protection plan, and it is a 'one use' thing. Totally disappointed on this part, the protection plan is not cheap, it should at least include some extra coverage for factory defects.

Never buy anything without Geek Squad!! They are your protection from all the crazy crap effecting computers! For over 14 years I've been buying best buy with Geek squad and I can tell you, I been helped, refunded, repaired so so many times I lost count! The plans stand on their own!

I forgot had the protection for my microwave. In the past geeksquad helps out a lot

Hopefully we won’t have to use the warranty but from previous times I’ve had to buy a Geek Squad warranty I know they cover pretty much everything.

It is a good service if you’re not too good at technology stuff.

There when and if I need it. Have used them in the past.

I have two laptops and one desktop in the home. Games are played on the one laptop. I've had to use Geek Squad three times within a year to fix all of the problems with it. They do it, no questions asked. Plus, after fixing the problems, they do a tune up and make sure everything works properly. This service is well worth the cost.

The Price was right for long term coverage.... I normally don't buy warranty's because it's not worth it. In this case it was.