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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1515 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,515 reviews
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t buy any appliances without a protection plan. Have benefited from our Geek Squad plans for many years. Certainly worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Depends to which BestBuy store you go...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best money you can invest is protection for your stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatful for the option of geek squad protection available!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is one of the best options to use especially for your protection fir any device

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good service

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this geek squad, good service and replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to work with. Help to fix problems. Explain fixes well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this warranty with everything I buy. If it breaks they replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan worth it always works when I need it and always buy it for all my products I buy at Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service - Lacks Product Knowledge and Ethics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars, I would. This was by far the worst customer service experience I’ve had. They were completely unwilling to accommodate and consistently deflected instead of offering any real explanation. When I asked where their policy states that a GE countertop microwave qualifies as a small appliance, they couldn’t provide an answer. Meanwhile, GE’s own website clarifies that these microwaves are not considered small appliances. Which makes sense since they weigh nearly 50 pounds. Rather than addressing the issue, the representative (Edwin) simply dismissed my concerns by saying I was “frustrated” and hanging up on me. I do not recommend Best Buy or Geek Squad to anyone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So pretty!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We LOVE this microwave! Works great, easy to use and its pleasant to look at too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is a quality product that satisfies our home needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has always proven to be a good idea! Good service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad install and follow-up protection is well worth the money...Always have had polite, knowledgeable people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy choice for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insurance is always a great topic for debate, but as fast as new appliances go out, I wouldn’t purchase without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth the extra cash for the protection and piece of mind you will have a working appliance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product Return Process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning defective microwave was easy to process and obtain exchange

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel confident that if any issues arise I am protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Available when you need them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 4yrs protection for my microwave. Very happy that I was able to get it for a good price.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    I love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never buy anything without the extended protection, even though I rarely need to use it. When I have it's been a stress free fast experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great at making both hot and iced coffee with easy to follow instructions, but the frappe attachment was not what i hoped for.

    I would recommend this to a friend