Customer Ratings & Reviews

I HAVE ONLY BROUGHT BACK ONE ITEM OUT OF NUMEROUS ITEMS IT WAS A MICROWAVE- THEY GAVE A FULL REUND 18 MONTHS LATER WHEN I RETURNED IT

Extremely disappointed in the 4 year protection plan. I purchased a microwave and was told the 4 year plan was a full replacement plan, so I bought it. That turned out not to be true. The microwave lasted 33 days before it completely stopped heating. Instead of a replacement they sent it out for repair (2-3 weeks). If it costs too much to fix, they said they’d give me a store credit for the purchase price. And if I choose to buy a new one, I’d have to purchase a new protection plan. I’ll also lose the $70 off for the sale price if it’s not still on sale. So if it can’t be fixed, my “4 year protection plan” will have lasted 33 days, it will have cost me $110, and I won’t even have a microwave, just a store credit that doesn’t include what I paid for the protection plan. The protection plan is definitely not worth it, especially if the product only lasts a few weeks.

This product is great. I’ve only used it once or twice and received fantastic service. I like that I’ve got some back up support if something goes wrong.

Love bestbuy and their extended warranty. If something unexpected fails they always have my back

The agent assisting me was very knowledgeable and knew exactly what he was doing. He had answers to all my questions and was very quick to get things squared away.

Great to have extra protection. Always good to have more of a warranty

We haven’t had the need to use the Geek squad, but I’m glad their service is available

Best Blender ever . Does the job quietly with little to no noise at all

This service is worth not having to worry about expensive repairs later down the road. It’s like the auto club of electronics for me.

No issues with services requested by geek squad. Professional

I purchase this warranty for my microwave… The microwave barely last a year… I was able to get a new one… It’s work fine right now…

If I ever need to use it, I hope that it’ll do what it’s supposed

Excellent the geek squad they answe quickly no long time on the phone they are pleasant and take there time to help u out with your problems to show you how to work your iPad Pro love ❤️

All this products work well and still working up to this day.

All the agents that I dealt with from the phone inquiries and conversations to instore were all great, their public relations are amazing.

I have had the geek Squad help with my computer many tines. It was well worth the money.

Best coverage Best value Best tech team Best Customer Service

I love it i use it every time and i love it sooooo much i love best but

I have used them in the past and was very satisfied with the service.

The fantastic experience of geek squad services! They replace the item and fixed my problem right away!