Customer Ratings & Reviews

Worst microwave oven ever .80% of the time it will not work i have to constantly unplug it to cook

Not as good a deal as the Sprint protection plan. Geek Squad unable to repair a Samsung S10+. Had to replace phone and all data did not transfer to new phone. Cheaper monthly payment, but cost $100 for a phone replacement for a simple chipped screen.

GeekSquad protection plan is good BUT GeekSquad customer service is NOT good

Agents Nice took care of me with my return fast and nice

Not really sure how to rate something I haven’t used. I suppose if I need it and it works without issues I could give it more stars.

I was able to get a new microwave and just had to pay for insurance

This was auto renewed even though I asked that it not be.

Returned to store without an issue, no questions, just wished the microwave worked the first time.

Reasonably priced for peace of mind and convenient to add to order. Also, they keep track so you don’t have to!

Geek squad was so helpful when it came to stiing up me laptop, apps and transferring the information on my old laptop. I can't say enough good things about them

Allows me to get another microwave. I wish the return period was 1 month, instead of 2 weeks.

The Geek Squad Protection is good to have in case something happens to your product.

Great services and connection. I recently used Geek Squad for a computer repair, and overall, I was impressed with the service. Scheduling an appointment was straightforward through the Best Buy website, and I was able to get a same-week slot at a nearby store.

Geek squad protection plans are the absolute best anytime you have problems you take it into the store and they have service or they come to your home to service it

Very quite. You can also turn off the beeping sound and blue light. Press the "8" button to mute. Hold the stop/cancel button to turn off the light. I live in a dorm like room, so prefer a quite microwave oven and sometime use it late night, im glad how quite it is when running. It is more powerful that enough to heat up all my frozen meals, so no need to worry about the power unless you cooking a frozen turkey. It is also big enough to put a 13 diameter plate. I'd recommend to students or office workers that have limited space and want quite environment.

Didnt even know i had this sweet five stars it is!

Excellent service the customer service person very good person

I hate having to give such a nice microwave a low rating, but I must. This model, just like another brand I bought and had to return, has a serious air leak in-between the door windows. Otherwise, it's a gorgeous machine with many unique, useful features.________ Yesterday we cooked fresh green beans with a little water in the container for 5 minutes. Steam leaked in-between the 2 panes of door glass and fogged up about 1/3 of the window!! And, there's already a haze developing even after the fogging evaporated, which would certainly get worse and worse with time.________ I emailed LG, and the rep. tried to tell me it was "normal". Yeah, right!! I've owned several different brand microwaves over the years, and never had that issue until now with this LG and that another brand I had to return. It makes me wonder if different brands all buy their door window assemblies from one manufacturer that's making defective units. Sort of like how diff. car companies all got defective air bags from one bad manufacturer.________ So, this microwave goes back to Best Buy. I'll try purchasing a 2nd one in the hopes this one is just a lemon, but I fear it might be an airbag-type situation.

I bought a four year protection plan with my Samsung microwave purchase. Definitely worth the price. I had previously bought a Panasonic microwave from another business, and it died after just three months. During the pandemic, Panasonic repair options are nonexistent. I could no longer return it, nir get it repaired. At least with Best Buy I can just bring it in for repair or replacement!

I bought this microwave oven three weeks ago and am glad I did. Having the buttons inside the door works well, and since I have the door open to put food inside, it's not an inconvenience. The sensor codes are easy to understand. I like the ability to set and add time on the door. Food heats and defrosts quickly and evenly. This microwave oven looks nice and is simple to use.