Customer Ratings & Reviews

I've owned this microwave for about a year and a half. I loved it for the first year. It cooks very well and looks nice in its little alcove. It compliments our high-end stainless appliances. Unfortunately, after a year, it started to fall apart. It doesn't get heavy usage, so there is no reason except it is made with very poor quality materials. The door release button broke right at a year. The internal plastic stick/strip that holds the button in place snapped in half. It is a thin piece of plastic with a triangle on the end to hold it in place, but the triangle broke off. My guess is that it was designed to last about a year or two, at most. The microwave worked well and I was able to put the button back and just push it very carefully and readjust it after use, so we continued to use it. There isn't a way to just buy a new door release button, sadly. Now there is suddenly a loud groaning or whining during use - but only about half of the time. It sounds like a spooky horror movie in our house, which is always pleasant at 6 am. The only thing we can come up with is that the turntable motor is starting to break. I'm 50 years old and my microwaves have always lasted 5+ years. Usually they last around 10 years. I've have never had a microwave fall apart, but this one is made so poorly that it is literally falling apart after a year. It's a shame too, because it cooks very well and I'm pleased it in that respect. So BUYER BEWARE! It's great for about a year and then begins to fall apart. If you only need it for about a year, then it's a really nice microwave. Otherwise, spend your money on something that will last for longer than a year or two. :( *To submit this review, I have to choose "yes" or "no" to the question, "would you recommend Geek Squad to a friend." I haven't used Geek Squad and that has nothing to do with a microwave review, so I don't have a response. I selected "no" because "n/a" isn't an option. Ridiculous.

This is the best microwave I have ever owned. Worth every penny. We have been using it for two years now and have had no problems.

I love this microwave. It has a lot of different autocook settings. I was told that the door was a weakness in this model but as long as your careful you should not have a problem.

Always get this warranty for microwaves. Really all appliances - you won’t be sorry.

We have had this microwave less than 2 years and the turn table stopped working and now the control panel is not working (so we can’t use it). Marked 3 stars due to durability.

We are going on our third one! With the first one we purchased a 5 yr extended warranty($19.) and it died at 4yrs 11 months! Best Buy was excellent and replaced it .The replacement just failed at 5yrs.! The new ones can only be purchased w a 4 yrextended warranty. All that being said, don't expect it to last more than 5yrs IF your lucky! P.S. The machine works great and is cheap enough for its size.

Wonderful service and prompt response. Really referring to friends

Thank you so much for having my back for four years!

Great item. Cost of protection is very affordable. I am happy I purchased it.

They’re great if you can afford the extra cost. Im on a budget so it doesn't work for me.

Works great will recommend anyone to buy this product

The protection plan is great that's one of the reason I like shopping at BB

I am worry free.. knowing that my purchase is covered with Geek Squad protection

Good service when they are geek squad team members. Not so good if they are outside contractors.

I have used this for previous purchases. Can't beat it.

GS was very helpful. Even went out of policy to provide awesome customer service.

Best insurance ever. Can’t go wrong in protecting your items.

Geek squad protection is always a great option to have for your techs

It is a geat protection for my device. I feel better about adding it to my purchase.

Great protection because all of my televisions were mounted.