Customer Ratings & Reviews

I've purchased perhaps 2 dozen laptops or desktops from Best Buy for my bankruptcy law office. I ALWAYS buy the extended warranty and service is quick and seamless and excellent. It's saved me a few sleepless nights. I tell all my clients who discuss computers to buy at Best Buy so they can get the maximum extended warranty.

Why take your chances when you can have a comprehensivewarranty?

[Employee of bestbuy] Excellent feeling of protection and feeling of security.

This was great because I had an sub woofer with is protection package on it. All i had to do was make and appointment and drop it off at geek squad and everything was taken care of. I was great customer service. Just a head up make sure you also make an appointment to pick your product up, I didn't know that and people who had appointments had priority over me so I was stuck in the store waiting for a bit.

I normally don't buy extended warranties but this seemed fair to extend the warranty on my turntable.

Outstanding guys with great attitudes. Unfortunately they dont always have all the answers. But they sure try. I know its frustrating dealing with mad and upset customers all day. But when you have 5,000 wrapped up in your entertainment system alone and also total home protection you would expect the products to work as described. Guess you have to take the good with the bad. Still waiting for my samsung Q60 75" to work properly after the main board and the panel has been replaced. Going on a month now....

Definitely works like a charm. Bluetooth range is kinda weak tho

A Great product protection plan at a reasonable rate. Techs are an awesome group always willing to help

Purchased the Sony headphones and they are fantastic. I know they only cost $100.00, but I worked for years selling electronics and it's worth $20 to see they continue to work great for the next 4 years. I have not had to use my extended warranty on everything I've ever purchased but it is so much more convenient and pays for itself when you do use it. I definitely recommend extended warranties.

A bit pricey, but covers your high value music product. Have used Geek squad service before for a seamless replacement, so thought on jumping on this for my Sonos product as well. A bit pricey, but considering it is for 4 years, seems worth it. Will come back and update this in case I face any service issues in future.

[Employee of bestbuy] Protect that purchase at all Cost because there’s nothing worse than not having protection when you need it

Hope I do not have to use this warranty but it gives me confidence if I do

Purchase extra protection price excellent and well priced

As a long-time Best Buy customer who has also purchased warranty plans from other retailers, the Geek Squad plans are the most hassle free and convenient. Instead of dealing with 800 or online reps, I simply bring the defective item into a Best Buy and the problem is most on often handled immediately.

Really easy to return items under warranty. However if the price goes up on the item, you need to pay the difference on the new replacement. The difference in the price of the Sony headphones was $40.00. They were the exact same pair of headphones.

I live by this protection plan!! If you have children, please by the protection plan. The games will break and the manufacturer will not cover it. The games cost too much not to ensure. I’d rather pay a small deductible than the entire price to replace a game or fix a game.

The extra protection beyond the manufacturer's warranty is well worth the cost.

I have used this service before. When you have an issue with your product, it’s great to know that you’re able to bring it into the store and they will assist you with the issue in which you were having. I have had no issues utilizing the service and being satisfied from it.

I have used this service before. When you have an issue with your product, it’s great to know that you’re able to bring it into the store and they will assist you with the issue in which you were having. I have had no issues utilizing the service and being satisfied from it.

I have always been a fan of Best Buy Service Plans. Granted it is like every other insurance: you hate paying for it, but you hate not having it when you need it. I have been on both sides of Best Buy Service Plans: I have purchased some and never used it and I have purchased some and used it. The experiences that I have had using them have all been good so I continue to purchase the service plans.