Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1683 reviews
(1,683 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
to a friend
Rated 1 out of 5 stars
No Service for Small Items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for wireless headphones. The only way to receive service is to physically go to a Best Buy, which is not possible for my elderly relative. Right on the purchase confirmation it says "Get Help in Person, schedule an in-home appointment with a local Geek Squad Agent". After 45 minutes of being on hold and transferred four times, I was told only TVs larger than 42" are serviceable in-home. What a huge disappointment, this plan is of no value to me because my relative is a shut-in.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Greetings Dianed,
I apologize for any confusion in regards to the Terms & Conditions (https://goo.gl/cDfRu9) of the Geek Squad Protection Plan that you purchased for your relative. My understanding is that it is correct that some items may need to be brought into the store to be serviced or exchanged. I apologize for the disappointment that this caused your family. If you are unable to bring the headphones in and you feel that this plan does not fit your needs, you may be eligible for a pro-rated refund for the remainder of your plan. If this is an option that you would like to look into, Please call 1-800-433-5778 or visit your local Best Buy store.
Rated 1 out of 5 stars
Junk fm section
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 43 yr old VC receiver has better fm reception than this new receiver I bought a couple of months ago. Antenna system is junk, can on get a few stations. Need to improve your provided antenna
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Trusted Employee, Trusted Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this coverage for my Bose speaker. I had the world's BEST sales person at Lake Forest Best Buy, Adam, and he said he purchases Geek Squad protection. If you trust your sales person, you take his recommendation. If you don't trust him or her, then go find Adam.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friend