Customer Ratings & Reviews

The sound is great on the headphones however even after charging overnight, they keep going off. I put them back on the charger and lift them off and they'll work again for a few minutes then go off again. I exchanged them and this pair is doing the same thing.

I took my DVD player which I purchase at Best buy a year ago. too have it check out. Had No Video or Audio coming out. While on line a Best buy geek rep told me that the warranty expired they couldn't service it. I asked if they could just check it out. She told me that they didn;t have the equipment to do that. After being 2 years in there geek squad total support. I was amaze they wouldn't even try to check it out. I then threw out the DVD player and purchase a new one at Best buy and had them installed the new one.( installed prices was 50 dollars because I was a member of the total support plan.) When the Geek squad came to install the new DVD player they found out that the Blu Ray input on the receiver was not working( this receiver was also purchase at best buy and had the 2 year geek squad protection on it that was still effective. Geek squad then used the Aux input on the receiver and got it working that way. The bottom line is that I threw out a perfectly good DVD player and bought a brand new one at Best buy and paid 50 dollars extra for an installed. This could have been easly been avoided if they would have just check the 1st DVD player out for me by connecting it too a tv montor. I could have saved 350 dollars the cost of the 2nd DVD player and the installed. The geek squad determine the the pioneer receiver Blu ray input was not working. This receiver is still under the geek squad 2 year protection plan. I told the geek squad rep what had happen and he said that he would make a note on it. Till this day I had not heard from them. Also the Geek squad didn't program my internet and paired my sound bar too the new DVD player. I'm payed 2 hundred dollars a year for geek squad service for 2 years already. I lost 350 dollar between the 2nd dvd player I bought from best buy and the install just because they wouldn't check out the 1st DVD player which I purchase from them buy just simply connecting it to a montor to determine if it work.

NEED TO GET THIS PROTECTION PLAN TO PROTECT MY SPEAKER.

I never tried to file a claim, so I never used it.

THe service plan is a good value for protection of my equipment.

The worse service, ever. I expected the service person to have full knowledge of my receiver. No she didn't. Her visit was for only 15 min. She also refused to help with programing the remote. She was also from a third party. I had a picture before she came, but only a black screen when she left. She walked out saying the receiver was defective.

Probably a waste of money. These things should be backed with a decent warranty from the factory in my opinion

I buy this when I purchase a high priced item. I feel it's peace of mind for me. So far I have not needed to use it but I have it if I do.

My typical experience with the Geek Squad is good but I would never bring a computer or laptop to them. Unless you don’t need it for about a month.

Have been waiting indefinitely to get service online. Need to have tech support regarding Microsoft messages. Unable to get through via phone or online.

Absolutely terrible. Purchased a Magnolia display Open Box. Had a glitch to bring it in for repair. Scrapped it and only offered refund after speaking to store manager at 2135 W Memorial Rd, Oklahoma City, OK 73134. Two thumbs down and Four Pinocchio’s for telling me I can purchase another with a gift card that is now $700.00 more. No!

This is going to be the 3rt time taking my receiver back to geek squad to fix it, because the audio goes away after few minutes play a movie.

Decent product messed up after only having it for 3 months. Lost sound suddenly...

It's a joke! I've been dealing with them for months. I NEED A NEW TV!!!!!!

so far I have not had to use this, but it's peace of mind for higher cost items.

Local Geek Squad was not sent. A third party associate, who had no knowledge of my newly purchased receiver, was send. She last 15 min. & left me with a black screen. I did get a refund.

Always have to schedule with them Some days full others they work with you overall it’s ok service.

haven't had to use it so i guess thats a good and bad thing

All electronics should be guaranteed automatically but at least I have the option

Got this for my receiver since it will be used a lot.