Customer Ratings & Reviews

Best service with Geek squad and best buy. I RECOMENDED 100%

I have usually purchased all of my devices at Best buy for the geek squad. But my last two experiences have been less than desirable. First I had a Bluetooth headset that broke so I took it in and the price for a new one had gone up. And I had to pay the difference to get a replacement... Like seriously? Does that mean if the price goes down you'll pay me back? The next time my home theater amp died so I took it in and it was shipped off. It took a month and when I got it back what was broken was fixed but then my subwoofer pre outs stopped working so they shipped it off again and it took another month. When it came back nothing had changed. So I told the geek squad agents there and we shipped it off again and this time they "expedited" it. So with it being shipped "faster" and given priority it still took another month. I then left a complaint and the geek squad manager sent me an email I told her what the issue was and she never responded back to my email. So after 3 months of back and forth I had to take my own subwoofers into the store to test it because I was told "we don't have any here to test with." And the amp was still bad so between a combination of terrible customer service an unresponsive manager that initiated the conversation and a horrible repair center. I'm done with geek squad for a while.

Agents we're friendly, fixed my washer few times, got it working.

They have the best info and great customer service when you have an issue

Great value, and fast service! The product is high quality.

The agents have always been very professional and quick to find solutions.

If you don't have Geek Squad protection you are tripping...

If they can't fix it they will replace it that's their guarantee.

The agent mounted my stereo and guarentee for four years

Great protection for any device purchase at Best Buy!

Pretty cool that they offer a protection plan! Great idea!

I like to have protection on things I buy. It works really great if something works wrong.

Good warranty for a reasonable price. Especially for tv sets.

Good to have on expensive purchases. Must have for Oled sets

Always good to have extra protection! There's been times where I was so glad I purchased the warranty

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the geek squad will make sure my item is covered. great buy

Gives you peace of mind knowing your purchases are protected

don't every not purchase a warranty! Be smart and stay protected

Awesome to have this added protection for my device!