Customer Ratings & Reviews

If it stops working, you would wish you had one of these. I'll get it with all electronics.

Have always had great service with Geek Squad and any problems are handled quickly!

Love that I have added protection. Thank you ver muxh.

The Geek Squad Agent came and installed my TV quickly.

Got it but never had to use it, But its there just in case!

Works great!! Just as described! I would buy it again if I didn’t already have it.

I would recommend everyone get extended warranty protection. It is cheap and well worth it!

Would not but anything over $200 without this plan, any problems the will take care of it.

Why not for a few extra bucks? Now I have no worries for the next few years with my product

I felt like it was the right move with the amount a replacement piece would cost.

Quick and easy service. No complaints and very helpful.

Purchased this to protect my new receiver for 4 years

Wasn’t aware I had anything geek squad from any purchase

Helps you get your products fixed when they break down

I am glad to have the protection for a great product.

The service plan is a must get when buy electronics

GSP is super necessary with any important purchase

Tell exactly what you ask - if asked deeper questions then they’ll reveal more.

Protection, one thing i have always done is purchased the plans, there excellent.

I'm having what might be the worst customer service experience I've ever had, or very close to it. I will say that my prior experiences with Best Buy and Geek Squad have been good. Here's a summary of what I'm currently dealing with- 11/26/16 I purchased two Sonos Play 1 speakers plus a 4 year Geek Squad warranty for each. Speakers are fine. They are good actually and I would recommend. However, in reviewing the GSP plan info I discovered the warranty expiration dates were not correct. For home speakers, the manufacturer's warranty and GSP warranty run consecutively not concurrently per the terms of the GSP plan. Meaning, if the manufacturer's warranty is one (1) year and you purchased a four (4) year Geek Squad protection plan, the Geek Squad warranty expires five (5) years from the date of purchase. This is straight from the GSP plan contract- "Coverage for home speakers and subwoofers (powered and non-powered) will be covered for a period beginning on the expiration of the manufacturer's warranty..." (See Best Buy/Geek Squad Protection Plan doc 119607 (8/16) section 5.4.a.6). I've been calling GS people for 2 months about this and I still have not been able to get this resolved! I managed to get GS to correct the exp. date for one of the speakers but cannot get the other corrected despite numerous calls and an absurd amount of time spent. And these are identical products, identical GSP plans, and purchased at the exact same time in the same BB transaction. Even though GS reps each time say they will get it resolved or 'send to the back office' to get fixed, nothing happens and each time I call back I have to explain the situation in detail again and usually as though I'm calling for the first time. What really pushed me over the edge was when one of the five different reps I talked to today after disconnects and call transfers told me 'Michelle' who I spoke with on 1/19 did not write any notes pertaining to our call, even though we reviewed the details of my issue and she told me she would be 'sending this to the back office' to get it resolved. If anyone from BB is monitoring, for the record I've called on 11/30, 12/15, 12/28, 1/19, 2/1 and 2/3, still with no resolution! Based on my experience here, it seems other Best Buy/Geek Squad customers may have been unknowingly shorted on their GSP home speaker warranties. I suggest anyone who has a GSP plan take a few minutes to familiarize yourself with the plan's terms and conditions.