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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 144 reviews

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88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Rated 1 out of 5 stars

    Broken Promises

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didnt try to fix my projector at all. Then I had to pay double for NEW geek squad protection on a different projector. Promised me my new projector would be here in two days in time for the superbowl... it now wont get here until AFTER the superbowl.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So if you have to use the insurance plan and the item has to be replaced you have to buy the plan again to cover the new item. Why can’t you just cove new new it and stand behind your products you sell.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad is a waste of money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don’t even cover my product. Then going to give me the run around. Geek squad is a joke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned after 2 weeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio: Audio clips and distorts at high volume, the soundbar does it's best but for $300 less I could buy an Epson EF 11 which is this exact product *without* the Yamaha speakers, buy a Harmon Kardon speaker for cheaper and better quality, and be at or near the same price! Video: The software doesn't support Netflix or Prime Video, so if those are your preferred streaming platforms you'll need to use a Fire Stick. If you use a Fire Stick you are restricted to 720p video. If you attempt to stream at a higher video quality the frame rate will drop and audio will go out of sync. You'll also have to use two remotes as the firestick remote will not control the built-in speakers volume.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Projector did not work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product in July and decided to use it in October for the 1st time and it didn't work. Best Buy will not exchange it or give refund because it's over its warranty period. So i contact the company and they will not stand behind their product so it was a loss to me all the way around. I will never purchase any of their products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This thing is disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not connect wirelessly to IPhone, Samsung Tablet, nor laptop. Would at least Bluetooth to soundbar and sun. The app it wants you to use isn’t even available, flags as unavailable in the US Extremely disappointed. Sending it back immediately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got sent a used unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this projector and first off the eta was long to get I finally got it today and it’s appears scratched and used taking this back tomorrow very disspoi ting that they would repackage a returned unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy scam

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not fall you the trap. They don't honor this at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 1 I can hear the movies but nothing will project. This thing is worthless

    No, I would not recommend this to a friend