Customer Ratings & Reviews

they do not repair! they just pay you money for the same stuff that you have, so if it is cheaper than before, you get less money than what you paid for your item! But the point is: you used the stuff for a while!

If it wasn't for the Geek squad protection plan . I would had been up the creek without a paddle. So I would tell anybody to purchase the Geek squad protection plan it might seem like alot of money at the time of your purchase of your product. But you will have a peace of mind if something happens years down the road.

Nice to have the piece of mind that my purchase is covered.

Worth with money I paid for. Fully covered with anything happened. Easy to process.

I’ve had this microwave for over a year now and it’s been great. Heats evenly, never over cooks and is easy to keep clean. Small compact size works great in my kitchen. Overall it’s a stylish modern microwave that doesn’t have the usual annoying sounds when your food is done.

I almost always get the geek squad protection. So far if we've had issues they'd been no problems getting things fixed or replaced which is why we are repeat costumers!

I recommend the geek squad. I've used them in the past and had good luck.

While I haven't used the service, I chose Best Buy for my dishwasher because BB has the best and most affordable warranty for it.

I purchased an LG microwave on July 11, 2023, with a 4-year protection plan. On Aug 25, 2025, it had an opening issue, and the door jammed. Geek Squad agent, without even looking at it, flatly said Yes, it's covered, but we will have to ship it, and it could take 2 months or more to get it all fixed. So they basically wanted me to wait for 2 plus months, and the microwave is one of those appliances I use every day. After this terrible experience, I would recommend not purchasing the Geek Squad warranty. While purchasing this microwave, they were pushing the warranty on me and said no matter what happens, it's covered, Best Buy will try to fix it, if not, I`ll be provided with the new one or the option to buy another model if that particular model wasn`t available. Look elsewhere or make sure you get everything in writing. Two months to fix a jammed microwave door? That`s really unheard of.

Always buy geek squad protection for my big items. So far I have not had issues getting items fixed or replaced

I got the Geek Squad Protection on my new Sony A8H 65" TV and haven't had to use it yet. I saved over $600 on the TV with guaranteed price match so used it to get the GSP. I hope I never need it but my son had it on his TV and when he needed Geek Squad, they solved the problem.

Definitely a must it covers everything just got my brand new washing machine replaced with more expensive model I'm happy

After I read some of the reviews on other models by various brands I bought the 4 year insurance plan just in case something breaks. I am replacing a 1992 Magic Chef microwave oven that is still performing excellent. However moving we weren't able to bring it with us as it was a build in over the range model. So I just wanted that extra bit of insurance just incase.

I hope the Geek Squad protection comes though when I need them on my new Panasonic 1.6 cu ft 1250 watt microwave unit. 4 years for 40 bucks is a great deal for me.

I love the Geek Squad being inside the store and I am able to reach them for help. In the store or at my house. They are always very smart and can help me with all my needs.

For the price definitely worth it for peace of mind!

I recommend for every customer to get a protection for any products you buy at least to cover for the 2yr. We had recently bought a appliance and it started messing up. Luckily we had bought a protection & called them up. The Geek squad came fixed up our appliance with no problem.

Microwave last past the 4 year protection plan but on the 5th year, you must replace it. I don’t recommend buying it. Save your money for something that will last 10 years or more.

I bought the 4-year Standard Geek Squad Protection for my appliance because it will be completely replaced if anything goes wrong in 4 years. This gives me peace of mind.

Love everything about Best Buy and their products!