Customer Ratings & Reviews

I many get protection for any electronic better be safe than sorry

They sell you a huge amount of support but later on when we actually needed the repairs, they really drop the ball, on purpose it seems. First you realize their “__” years warranty is counting the first year, but they don’t actually warranty the device. They leave it up to the original manufacturer warranty. So that was deception to me, borderline fraud. Why tell me we bought 4 year warranty then defer the entire first year to the manufacturer. That’s a 3 year warranty you are offering, I already paid for that first year. So deceptive! Good gracious. Gimmick gimmicky goo. Then, told me policies changed and things are different now, so I have to wait 2 weeks for repairs. Then it’s still broke. Then they offer store credit less, but no refund on the tax and less the cost of the warranty. And no store credit for 30 days, so have to go without the appliance for a month. So get ready to eat about 30% of your investment on their changed policies.(we are eating over $160 on this warranty bamboozle) So watch them on their fine print. BB has become quite the gimmick in the last two years. Their warranty is worst in the market imo. Other box stores don’t gimmick you for about the same cost, and offer more perks. This warranty and their gimmicky “free install” has sent me back to other box store for all future appliance purchases.

Just bought a new microwave with the Geek Squad Protection. Not much to review actually. Its worked just fine so far.

overall this has help me learn more about keeping my gadgets safe and up to date with downloads

Returned microwave to Geek Squad. Sent out microwave for evaluation/repair and 3 days later received email that return was accepted and credit would be issued!

The agent mounted my IPhone promax14 check and diagnosed

We purchase a lot of products from Best Buy because their geek squad protection program works. We always get the longest possible protection plan and had 2 items that broke already refunded. With the store credit, we were able to purchase new products for the same or even a lesser price. We are very happy with it so far.

I forgot had the protection for my microwave. In the past geeksquad helps out a lot

They are very nice, they have helped me many times with my appliances.

Funny, I've never gotten extra protection for my mobile phones, even though I take them on boats and use whatever one I've got day in and day out. But for an appliance with moving parts, a microwave with an LCD panel, or a TV that wouldn't last like a cathode ray tube would, I put some additional money into the Best Buy protections these days.

Nice security for an appliance purchase big or small on case of a oroblem

It feels so good to have a backup plan if something goes wrong with my purchase.

Excellent option for an affordable price. They are amazingly good.

The microwave is a good size not too big however, you have to add about an extra 30 - 60 secs to orginal heating time.

I have not had to use Geek Squad protection to replace or repair anything. I cannot say if it is good or bad. That is why I gave 3 stars

Nice warranty package easy to use nice to always have on hand

Never buy anything electronic without Geek Squad protection. I have had three flat screen tvs go bad and all were replaced at minimal charge and with no significant delays.

Fast and quick service didn’t have to wait that long in line!! The staff were very helpful from walking in the door to leaving out the door I was greeted with a friendly smile and I left with a friendly smile because the work that was done to electronics that I purchased I was in and out the door within 15 minutes geek squad is great!!

Bought the AirPods for my son, he was a little rough in them and one AirPod wasn’t working correctly. Purchased my son a new pair for Christmas but didn’t realize I purchased the warranty on the broken air. Returned and got the broken pair replaced. Guess who now owns the replacement pair... me! Buy the warranty - it’s totally worth it.

Helped ……………………………………….:……………………………………………..zzzzzzz