Customer Ratings & Reviews

Wonderful service and prompt response. Really referring to friends

Thank you so much for having my back for four years!

We are going on our third one! With the first one we purchased a 5 yr extended warranty($19.) and it died at 4yrs 11 months! Best Buy was excellent and replaced it .The replacement just failed at 5yrs.! The new ones can only be purchased w a 4 yrextended warranty. All that being said, don't expect it to last more than 5yrs IF your lucky! P.S. The machine works great and is cheap enough for its size.

Great item. Cost of protection is very affordable. I am happy I purchased it.

They’re great if you can afford the extra cost. Im on a budget so it doesn't work for me.

Works great will recommend anyone to buy this product

The protection plan is great that's one of the reason I like shopping at BB

I am worry free.. knowing that my purchase is covered with Geek Squad protection

Good service when they are geek squad team members. Not so good if they are outside contractors.

GS was very helpful. Even went out of policy to provide awesome customer service.

I have used this for previous purchases. Can't beat it.

Best insurance ever. Can’t go wrong in protecting your items.

Geek squad protection is always a great option to have for your techs

They said it might take them 2 or more months to fix my microwave's jammed door without even inspecting it. I had my bathroom remodelled in a week. Be careful when purchasing their warranties; it's all a happy experience until you have to bring it back for a repair. They expect me to wait two months without a microwave. I have a hectic life, so no time to cook. The only reason I purchased the microwave for.

It is a geat protection for my device. I feel better about adding it to my purchase.

Great protection because all of my televisions were mounted.

I ordered the LG 2.0 microwave and it was delivered to my home by UPS. When I opened the box at the top right side was a dent. I did not even take it out the box. I notified Best Buy of the damage and was told to return it to the the store or a UPS Store. I am an older person and had no way of getting this done so they did agree for an one time only they would have UPS pick it up and the second was re-ordered. When they picked up the first one they delivered the second one. The second was not as damaged as the first but had a slight indention at the top right corner and I decided I would keep it after all had gone through with the first one. I called Best Buy today to let them know of the situation and was told they would only give me a $10 credit. I think it should have been at least $20 being I was willing to keep it. I do not like their customer service they seem to be very limited on what they can or are willing to do so BEWARE.

Nice microwave, but the latch to open door is little flimsy

If you don't have a car or if you are not close to their store, don't bother to buy. You have to bring your small appliances to their location. If you live in a city and don't have a car, that is not an easy thing. If you work lot of hours and on a tight schedule, that is not an easy thing to do. If your item is under $100, that may not worth your time and hassle. If the item is essential and you need to use it everyday, don't bother. The repair could take up to a week or more. I was not told these logistics how this will work, and paid almost 50% of the item price. I hope others will do a little more research and make the informed decision.

It’s such a pain to deal with geek squad ; they were supposed to come and fix it and an hour before the appointment time they said the store can give a replacement and I need to go to store ; The next day - I’m in store to get the replacement and they wanted the old unit ; looks like the store manager (Lewisville BestBuy) don’t have a clue on how this works ; I had to go back home to get the old unit : upon on my return now they that say, no replacement but they will fix it but no time line - does this sound like good customer care; I need a microwave with three year old at home ; jeez !!!