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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1049 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,049 reviews
  • Rated 5 out of 5 stars

    There customer service is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used them yet but I’ve been with my daughter when they came out to there home. They were amazing and that they Only reason I purchased the plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my home entertainment system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my home entertainment system quickly and minimal wires showing I just love GEEK SQUAD!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great. Best employees ever! Thank you!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    havent used thank goodness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use knock on wood but so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had issues with my computer it was so nice to have them be able to remotely log in and fix what needed to fixed with out having to leave my home.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Really good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable insurance for air conditioning equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps the room quite cool, sometimes it even feels too cold, which then I have to shut off the system for a bit. It does make some noise now and then but we found that only happens when the unit doesn't have drainage for the water. I love that it has the remote control to easily change the settings. I'm iverall happy with it and would recccomend others to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use Geek Squad! Best protection you could have. Always very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The right choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 or 5 year protection plans are the best. Why not be extra cautious? The manufacturers warranty expires in 1 or 2 years. I plan on using my appliances and devices for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75"tv is on a fireplace stand. My grandson in law put it on my standmy grandson in law installed it for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do you feel protected?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for your expensive appliances. We carry Geek Squad protection on all major appliances

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    comfort

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] So happy about this protection. Will allow me some comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4-year standard Geek Squad Protection has proved to be very helpful to me for the products I needed to repair. Squad told me what needed to be fixed and I was pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small price for for Big assurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use it. But for the small price. But I don't have to worries if it breaks the first few years. Small price for for Big assurance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very important to add protection on my material I buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So worth it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Plans are so worth it. Saved lots of money not having to re-purchase when something stopped working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always good to get this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    getting this pretty much gives you 2 years returnable window... so my a/c I got this for wasn't getting the temp down after 10 months or so... BB said they don't repair these but just replace it... so they replaced it...!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with my products. Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a subscription hard to rate when you don’t use which is a good thing I suppose

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Protection is a no brainer for me. The manufacturer's warranty is great, but the additional coverage I get with Geek Squad makes me feel a lot more secure with my purchase at Best Buy. I can't think of a reason not to get it!

    I would recommend this to a friend