Customer Ratings & Reviews

I was asked to review for the air conditioner I bought plan. But it was way to heavy and with no help I need help. The brand model wasn't that good. But I have used the protection for a laptop I bought. I can't remember why I needed to take it back, but I did. They fixed it with no problem. I can't remember if I got it back the same day or next. But it's been fine even since. So I never used it for the air conditioner. But it was great for my laptop this was over 2 years back. It was something simple and very easy process to get it fixed. I would not get a plan on something I can't bring back. But if someone was wondering if it's worth it... I would say yes.

Like the time that the item covers and what it covers..Very good product but if you're aware is good to put the warranty

It’s always great to have 2- year protection just incase

geek squad orotection always comes in clutch when i need it

Having this saved my return get it and when you return you can get a gift card

Always great to have protection on expensive items

They are always ready to help you and solve any issues right away.

I am so thankful that I had the Geek Squad Protection Plan for I have had to have my lap top serviced twice for malware. Also, I had a printer that was acting up and was out of manufacturer's warranty. The Geek Squad Plan allowed me another year and I was able to replace the printer.

After our Central AC failed we needed to cool our bedroom, first purchased a cheap 5000BTU Midea, then a nicer LG (which on sale was $50 more than this unit), returned both because they both short cycled once the temperature was below 70C inside or 75C outside... Finally got this unit and never looked back, will be going to GE directly in the future because this thing is a tank. It doesn't care what temperature it is inside or outside, it just works. It can put out a massive amount of air, on medium it puts out more air than the other units I had on high, and it gets so cold, you can't stand in front of it. We use a thermostat controlled remote power switch, and this thing is capable keeping the room at 64C all day long. Generally it never runs for more than 5 minutes at a time in our 300sf bedroom at 67C. AWESOME! For the price this is a no brainer, get it, hang, set the temp and forget about it, it will just work!

I added the 2-Year Geek Squad Protection to my purchase, and I’m so glad I did. It’s great knowing that if anything goes wrong, I’m covered. Whether it’s a hardware issue or accidental damage. The team is always helpful and makes the process smooth and stress-free. Definitely worth it for the extra peace of mind!

This is still the best warranty for electronics, etc. The no-hassle replacement has always been bar none, however, they did change this and now will refund you the amount you paid. This worked out in my favor bc the replacement, a different brand, was on sale and I had a little extra for something else. This is THE reason I choose BestBuy.

Best investment I've made in a long time. This portable air conditioner has helped cut my electric bill tremendously. It's very efficient in small town medium rooms. The only time I had a question about the AC, Geek Squad was quick to explain exactly what I needed. Thanks Geek Squad

2-Year Standard Geek Squad Protection was the best way to protect my laptop

The insurance allows for my products to be safe in case it breaks.

I recently purchased another air conditioner and returned the old one to the store. Geek Squad handled the return professionally and issued store credit without any hassle, which made ordering the new unit online quick and simple. The in-store team was helpful, and the entire process went more smoothly than I expected. I really appreciated the support, especially during this heat wave. I’m giving 4 stars instead of 5 only because I had to arrange my own transportation, and I was informed that this type of product doesn’t qualify for certain in-home services. Otherwise, very satisfied!

Overall, this is a quiet and good looking AC. The exhaust tube in the room did get hot, like 120 degrees. I added a cool-aide and that took care of it. The machine is efficient and I love it.

Its the purchase you hope you won't have to use while owning a product... and I didn't. So I can't attest to how well it works, but I like knowing I have an backup for if things go wrong.

Great thing works well would buy again, friendly helpful staff

The speaker has excellent sounds l will always use this speaker around my home

Best Buy will Honor their protection plans I had to do a claim using it. I had no problems getting my Air-conditioner Replaced at no charge just had to purchase a new protection plan