Customer Ratings & Reviews

I can’t say enough good things about Geek squad they have always delivered for me

What this policy offers is a no brainer at this price point.

Got Geek Squad protection for the portable a/c, hopefully we don't need it. I've used geek squad in the past with my iPhones and they were able to solve any issues that arose.

Great to have if any issues arise in when you purchase any appliances

Well worth money for piece of mind replacement if product can’t be fixed

YOUR CRAZY IF YOU DONT BUY THE GEEK SQUAD PROTECTION PLAN ON ALL YOUR ITEMS! you spend your hard earned money why not protect it!

Didn't want to but makes sense just to protect you investment.

As normal. Best Buy has one of the best geek squad services. One of the reasons I always buy from them.

No issues yet. Not sure how an AC unit will be serviced if it’s on a window. I didn’t think about that.

This allows me to return defective products to Best Buy without dealing with the MFG. Great deal.

I always get the warranty with every purchase I make. I've never had a problem. Great customer service. I had a refrigerator go and they covered the food that I lost.

This plan is well worth the money for an AC Unit in case your appliance unit breaks down or needs replacement parts. Best buy's extended accidental warranty insurance is what it says it is.

I always purchase a Best Buy warranty when spending in excess of $250.00.

If anything happens, you can replace it And get another one

Easy to replace my air conditioner under warranty and very quick

So far no issues and hopefully will not need to use the warranty.

Great service!! Well worth the $200.00!! I was able to get my tv mounted as well as my ring for this flat fee!

Sometimes they can be pricey but you know whatever they put their hands on will be fixed properly. Therefore they have my trust.

Nice option to have for installing items you may not be comfortable with.

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement