Customer Ratings & Reviews

I love that Best Buy takes care of their customers with the extended warranty’s. The air conditioning unit I bought have out after a year and a half, they took it back no questions asked and were very helpful and courteous.

I don't have to worry because my product is protected

[Employee of bestbuy] Love it I can believe how good it was done, quick, I was kept well informed and I was not even aware of the discounts availability to me

I always get it because you never know when or if you’ll need it

I always try to purchase some kind of warranty for all my big purchases I haven’t had to use GeekSquad yet for any of my most recent purchases but I have a couple time years ago and they helped me so much so after that I decided it’s a must to buy when I purchase things I know can possibly break or something happen to it and I can’t fix it.

Great service! Highly recommend adding to your purchase!

I recently had to use this service because my air conditioner would not turn on, I’ve had it less than a year. I just went to the store with the ac and they gave me a credit so I could buy another one. I highly recommend getting the Insurance on any electronic you get, especially the most expensive ones.

I got this AC in july 9 of 2022 and by May 2024 it's not working like I first got it have it set to 64 and my Bedroom doesn't got below 72 degrees how does that happen

GEEK SQUAD IS #1 ALWAYS INVEST IN GEEEK SQUAD! YOU CAN NEVER GO WRONG!

I always purchase the protection, because you never know when something you bought turns out to be defective. That's exactly what happened. I bought a defective product, and there were no questions asked when I took it back to Best Buy. Some people say you don't need it, but from my experience, I would recommend always buying the protection.

The first apple computer I bought from Best Buy had a problem and when I took it in they had no problems just replacing it. Also the same happened with an air conditioner and I just selected a different one because the first one I purchased was not in stock and love the new one I have

I called because my air conditioner wasn't getting cold. I got a quick response to my issue. I was approved for an exchange. Everyone that I encountered (on the phone and in the store) made the exchange experience smooth!!! Thank you!

Haven’t had to use yet but glad I purchased. To be continued…

This thing really cools! We bought it for the indoor space on the 3rd floor that leads to the balcony as a cheaper option instead of running complete ductwork or a mini-split. Best decision ever.

Agents have done great service in the past especially on my iPhone.

This service is a must for expensive products. Always good to include it on something of high value.

Best insurance out of any electronics shop ive bought stuff from. Any issues ive had with previous items that have had insurance have always been fixed or replaced promptly. Worth the money for peace of mind if anything ever gets broken or needs fixing

Geek squad is great they help with everything when your in trouble with your product they go out of their way to help i always buy geek squad protection they have your back 100% my microwave died they replaced immediately my washer got messed up they fixed it geek squad makes house calls too geek squad rocks

get the longest warranty possible. I have found that warranties usually expire by the time something breaks but if you get the longest warranty then you can usually utilize it when the items breaks.

The Squad is top tier and mind easing! Be sure to get it!