Customer Ratings & Reviews

There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing

A life saver. This policy covers almost all the things that worried me about my recent purchase. Fair price as well

Good quality service that works as advertised and has had no issues so far.

Geek squid is the best. Great, knowledgeable very friendly they really know they're stuff

My husband always says anything that offers warranty means it’s a must need! Lol and I agree. This helps ease my mind when things accidentally break

My last monitor I bought from Best Buy only lasted 9 months and I made the mistake of not doing a warranty. Never will make that mistake again so I’m glad I purchased 4 year warranty

Agent assisted me quicky and were able to help me get a new monitor to replace the broken one.

Great support. Was able to refund and get call support in less the 10 minutes on hold.

Love having geek squad knowing if anything happends and it will be fixed or replaced

Awesome job i am very greatful for this service i got

I usually purchase this service on more expensive electronic purchases.

Great help with a non working monitor and easy replacement. Thank you!

Even if you know what do do with electronics I really suggest you getting this plan just because you never know when you will need it. If your feeling lazy or just don’t have the time to do something the geek squad is a call away

Comes in handy when you have problems with your device

Was a present for my son he researched and chose this and hasnt complained once

Thankfully I haven’t had to use it yet. Peace of mind knowing they are there if I need them.

Geek Squad is worth it , I would recommend it 100 percent

I love Geek Squad. No other warranty make me feel as safe.

Hopefully we never have to use geek squad, but I know when we do we're in good hands

Excellent customer service , and very understanding to people needs…