Customer Ratings & Reviews

Worth having the purchase protection. Peace of mind

Great service. Very helpful. The issues were addressed and solved.

The warranty coverage is awesome. I cover all my products at bestbuy. They are never a hassle to get it fixed or replace it Well worth the purchase price!!!!

Haven’t used it yet but in the pass the warranty has been great

Need this it's a very good price for 4 years of coverage

Geek Squad protection is the best! I don't have to deal with the manufacturer if something goes wrong, I just take the item into Best Buy and they take care of it

Nice protection plan for my m9 4k monitor I use it for my PlayStation 5 and pc.

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

Geek Squad's product warranty is very good. I have peace of mind knowing that if something does go wrong they will step up to the plate and replace it.

This is a very good deal. I was able to replace my defective monitor without any hassles.

The agents mounted the TV and connected all my devices.

When I purchase a new Apple product and Apple Care is offered I purchase it. When Best Buy offered the protection plan with my new monitor I bought it.

Great service. Would recommend getting this for all you purchases

This is nice a little pricey but you get what you pay for at least this one works some of the stuff they sell on line is not in stores and is JUNK .

Haven't used it for this product yet. But have bought it for other products in the past and found BB staff to be helpful and easy to work with when issues arrive.

[Employee of bestbuy] I’ve been buying GSP for all my devices for years and it’s always held it’s value. Recently had an issue with my monitor and it was replaced same day in store

This monitor helps my wife working from the house not being restricted to a single device. She says the picture quality is great, clear and easy on the eyes.

Geek squad is really great! Definitely would recommend getting their services if your device comes with a warranty.

Gaming monitor broke. Took it to Best Buy, replaced it with no issues. Warranty will not work with physical damage

The screen is huge my sin loves it bery much samsung is the only way to go