Customer Ratings & Reviews

The agents were very helpful in helping me to understand what was wrong and how it can be fixed.

Fantastic service, as always! I dont think I will shop anywhere else but bestbuy due to their accident protection plans!

I have never had to use Geek Squad product replacement but I love that it is available. Hoping I don't have to! :)

I’m not really sure how to review something I hope I never need to use

Easy , simple, fast , told them my monitor broke , they couldn't replace it so they gave me a full refund, took a bit of time to get to that tho because they had to contact the manufacturer . But after that. Bam , best buy card

Great service and communication through the entire process. Only drawback is that you have to go to a store. My closest store is 40 minutes away

I have an 27" Apple Thunderbolt Monitor and wanted a 4K monitor, hopefully from Apple. When Apple announced that there will not be a new Thunderbolt Monitor, I began to research Dell, Samsung, LG and other venders--finally selecting the LG 27" Monitor (27UD68). Setup was a breeze,and compared to the Apple Monitor (the gold standard), this HDMI monitor is on par. I very nearly did not buy it because so many reviewers found the stand to be unstable. NOT TRUE. I was careful to securely tighten the three screws connecting the stand to the monitor and have no complaints.

Purchased this while it was on sale because my wife needed it for work while at home. Great 1080p picture quality with the bonus of blue light filter which helps keep her eyes relaxed while working and very little to no glare on screen. Very happy with this product!

One of the best protection plans around. Had my tablet display have a bad line of pixels that developed, brought my tablet in and we got a fix going. No cost and only 1 week later my tablet was fixed and working again.

My sister breaks everything she touches so I have to be careful

Fantastic monitor, was my first ever OLED. Geek Squad helped me picked the perfect one

Who doesn’t like something new, always nice to have some insurance

A really good extended warranty plan for 4 years if anything happens it is covered and will be fix and or replaced

Best Buy’s Geek Squad product replacement service exceeded my expectations! The staff is friendly and efficient in handling any case with professionalism and care.

Geek squad has saved me on many occasion, with my camera, monitor, speakers, and so on. I usually always get it, and I also gift it to friend who I buy things for! They will take care of your equipment if it needs repair, or replace under the geek squad protection.

Just get the protection plan for your devices for worst case scenario that it breaks or fails later

Ok, I know that insurance is a suckers bet, but, having insurance cover everything from a new transmission for my "legendary" Toyota to the new shingles on my house from those guys that "know a thing or two..."-- insurance just always seems to pay off for me. At the very least-- this agreement gives me peace of mind... although I now find myself scanning my 5K LG from corner to corner looking for that first pixel that blacks out.

Amazing support from a quality service. Very happy this was included with my product

I have been purchasing the Geek Squad Product replacement plan on more things these days and this time it saved me. I broke the plastic tabs trying to install the stand on my Samsung 28" 4K monitor. I took it in and they gave me a brand-new monitor. But here was the problem. The monitor was only 3 months old, so I had to buy another Geek Squad replacement plan to protect a basically brand new monitor for another 4 years. Oh well, just to keep that in miind when you buy something and add the protection plan.

This will help me alot because the previous monitor was broken so we had to replace the whole thing but now we can just get it repaired.