Customer Ratings & Reviews

Made appt, the tech arrived on time, very polit and fast explained what he was doing.

Absolutely the best i really loved the bilingual customer service

Always helpful and friendly. One of the main reasons I purchase most of my electronics through Best Buy

[Employee of bestbuy] I'm not too high tech but was really easy to use. I got two of them to dual monitor and it is amazing for the price.

I took my old monitor bc it was working bad and they did what they have to do and give me a new one no hesitation

Very pleased with this purchase. I problem with recent computer purchased that I couldn’t fix; so I called the geek squad told them the problem. They knew right away the problem and fixed with a timely matter. Thank goodness.

I got the 4 year geek squad replacement, and was one of the best additional purchase I made. I ran into issues with my monitor with some dead pixel and screen flicker. I went to the store, explained my problems and no issues with a replacement

I didn't buy these until several years ago when there was a problem with a laptop. Instead of having a local solution, my poor little computer had to go to Houston and wait out a huge hurricane. Insult to injury! Buy the extra coverage and be treated much better if and when something goes wrong.

We always get the Geek Squad package.... Saved us on many purchases of items that died, had issues or anything after the manufacturer warranty or accidents.

Purchased two of these monitors on Sep 20 2024 for occasional use in my motorhome. The purchase was based upon existing reviews / total cost vs amount of expected use. On Oct 17 2024 turned the monitor on for the 1st time. The upper right corner looks like an old CRT monitor that has been cracked. Defective straight out of the box. Best Buy return policy is from Sep 20 to Oct 5. i.e. 2 weeks.

Great to have and have already used! An absolute necessity in my option to anyone purchasing electronics.

Good service. Be aware that you will only get refund of the same model is not available. While I’m ok with that policy it’s good if they can provide a similar model without having to pay more for buying a replacement.

Was able to utilize the plan to get a new monitor. Which was great because I normally don't purchase them...

Always get this from best buy... its fantastic. Worth every penny.

They were very professional and did everything to my expectations!

[Employee of bestbuy] really useful. If anything goes wrong with the product they will do their best to replace.

It's always a good idea to get geek squad just in case something goes wrong.

Great service! When in doubt about anything technical. These guys get the job done!

Definitely came in handy when needing to figure out any problems

so if u need to return your tv after 1 year and u have a 5 year warranty u loose 4 years of it because u have to buy a new warranty for the new tv they give u. my advise is to get a 2 year warranty and just renew it 3 months before just incase its breaks sooner than later