Customer Ratings & Reviews

We got two of these a year ago for our home office (to work from home). We’ve been using them daily with no issues. Good picture quality.

Best buy has always been my go to page for anything tech. Never had issues and it's always a pleasure when I've needed them.

It’s always a great idea to purchase for geek squad product replacement. It takes the stress off if something becomes damaged and needs to be replaced. Very affordable for what it covers.

The Best Buy’s protection plan is worth it! Highly recommend for a peace of mind.

ease of mind for any troubles. this is an absolute must.

Luckily haven't had to use this! But it's nice to know that this is an option if it is needed in the future!

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

Geek Squad warranties are pretty good though can be costly for certain items.

I feel once you buy a protection plan. You should be able to call or get help or replacement anytime. Anything, not just if something goes wrong, because it's a malfunction.

Great coverage for OLED Monitors. Bought it for the AW3423DWF

Great monitor for everyday school work bright and crisp

While I wouldn't get the extended warranty for, say, a $20-$30 printer, for the more expensive products, it is worthwhile. Have had to use it on a few occasions, including when a monitor stopped working, and it was worthwhile.

I purchased this service when I went to pick up my item. It was a great buy as I am an elite plus member and the Geek Squad Service made sense as an investment in the product.

Agents were able to help me find the best monitor for me.

The staff are very helpful. They go the extra mile to help you. Very knowledgeable!

I hope we never have to use this. However, it is so good to have.

always had a good experience with geek squad nice and easy process.

My 19" LCD Monitor went the way of the earth. This 24" replacement was a great replacement and a welcome upgrade. Plug and Play. The Dell Display Manager makes using the features really easy.

When you buy expensive items these days. Protection is a must. My only beef is that these warranties have limited value so if several things go wrong, you can’t get full replacements.

Best Buy Replacement Plans are great. In the past, I had a printer fail and they could not get the parts any longer but gave me credit for the purchase price so I could get a new one.