Customer Ratings & Reviews

Nice protection plan for my monitor, gives me peace of mind knowing that if anything goes wrong I can bring it into Geeksquad for repair or replacement.

Do yourself a favor, get it. You never know what’s going to happen and you don’t want to get caught flat footed!

Very helpful for when needing repairs, not sure what I would do without it

Every item I get the extra protection….if anything happens to my purchase I go back and get a new one or store credit- one time I had to get store credit because they didn’t have my item anymore- but I lucked out! The new version was out …and on an amazing sale! So I actually got an updated one! I was so happy. Lately money has been tight and with these protection plans I’m able to replace my nice items with the same quality- not downgraded because I can’t afford it. I make the investments in my products- it’s worth it. You can track when your protection plan is over so just keep an eye on your items, any malfunctions or damage….don’t hesitate bring it back !

Always get the warranty if you're spending this much money whether it's a monitor or a console just do yourself a favor and protect it. Accidents happen.

Haven't had to use it but feel good knowing it is there if we need it!

The absolute best protection warranties out there today

Necessary peace of mind with OLED. They’ll take care of you if you ever face burn-in problems down the road.

Piece of mind for an expensive electronic device. If it fails, Best Buy will with fix or replace it for four years.

can't be too careful extra protection always good!

Haven't had any problems that require Geek Squad to repair.

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

I recommend it in case something gets damaged and you can replace it.

It’s definitely worth placing this warranty of expensive tvs and curved monitors. Look at the details of the plan, nothing beats it.

Worth the price especially on open box items. Primarily monitors or pcs.

Having the geek squad protection keeps me from worrying about what to do if it were to stop working.

Haven't needed it yet & hope I never do - but certainly nice to have!

One team member helped me for over a half hour this day, built a whole pc online, we had a lot of fun looking through different builds that worked for me.

The agents helped me so well. I went in to get a monitor looked at for my computer. The screen was blacked out in a spot and then it had dancing lines on the rest of the screen. They were very nice and took their time to find the best solution for me. Thus the best thing for my situation was to just just get a new monitor. They refunded the original amount for me and thankfully I went in on Labor Day so I was able to get a brand new monitor along with a protection plan all for the same price that I paid for the previous one. I love them

Pay $80-130 to have the ability to swap out your product for a brand new one with no questions asked for up to 4 years? Totally worth it especially if you buy something expensive like I did (a $1000 LG Ultra Wide monitor which could have a dead pixel on delivery). Monitors are a lottery.. you can receive a bad display on delivery and you can exchange it for another display to also have a bad display. So buying the geek squad service is a no-brainer must have! Dont be cheap when you spend big money. Buy the protection plan! Especially when your product's manufacturers warrant may be just 1-yr.. and even if its 1-yr or 4-yrs.. their customer support can ignore your calls and emails.. or give you the run-around and never replace your damaged product. So why waste all that time on the phone or even shipping it back to be repaired and not have something to use in the meantime? Best Buy usually has the product in stock so there will be no wait.