Customer Ratings & Reviews

Works as advertised Easy to use I recommend this.

I haven't used it. It is a Christmas present. I hope it works well with my computer.

I don't trust warranty much, so I'm glad best buy has this in place for the customer

Good job having my product on hand when I arrived to the store

I have not used it so far so I guess it is worth having if the product is broken

I love the warranty. usually they just give you full value to buy a replacement.

Love this worry free four yrs warranty.Iit would be great if the buyer does not to be there when service is needed. Warranty is based on the serial number,why not?

BEST BUY provides a competitive price for extended warranty of purchased products

BEST BUY provides a competitive price for extended warranty of purchased products

The guy helping us was so knowledgeable and helpful

When you get a cable with a product they always are too short. This one is longer!

I hope I don't need to use it! LOL But if I do, I have the protection that I need!!

The replacement was very reasonable and I am now protected for 4 years

You just have to explain everything in detail in order to get a detailed answer but other than that I am satisfied

Fortunately, I have not had to use it. But I have had good luck with the Geek's in the past.

This service pays for its self on your first visit!

always get this for a high end investment better than having to buy a new one

A must have have for any tech you buy! Only way to protect your investment!

The Best Buy geek squad protection plan is awesome. Well worth the money.

First, I will say that the people I interacted with were completely patient and helpful, without being condecending. However, the product, like many insurance products like this is not worth it. I bought this coverage with the Ultrasharp 27 inch monitor. Within 11 months the monitor stopped working. Of course, when I brought it in, the result was the monitor needed to be replaced, good thing it was covered right? Yes, except for this insurance plan is a one and done. Once used it on the replacement, the coverage ends. So I spent 1/5 of the price of the product for coverage that could have been addressed with the manufacturer warranty (which was never suggested by Geek Squad). I rarely get coverage because of stupid aspects like this, I did because of the price of the monitor this time. Should have known better. Support online said I could get refunded for the protection plan amount at the store, when I got to the store, they said I'd been misinformed. Giving up and telling as many people as I can not to get this insurance.