Customer Ratings & Reviews

The product move very slowly it was pretty visually but the software was not comprisable

This is a products addition that will benefit when used.

They took their time and helped me with my questions.

I bought a 4 year warranty for a Samsung Odyssey G7. After 3 weeks, it started glitching so I asked for a refund. They told me they will return me in-credit the same amount of the monitor and the warranty was going to be canceled. Not only that, when I bought the same monitor, they said I need to pay 5 dollars, after I bought a warranty and they cancelled my warranty. And the monitor DIDN'T WORK EITHER. NEVER BUY A WARRANTY FOR BEST BUY. Oh, and also, they "recommended" me to buy a My Best Buy subscription for a refund, after I already bought a Warranty. What a scam, that should be illegal.

replaced monitor after owning it for 4 months and had issues but made me have to buy the protection again

I often by the Geek Squad protection because they are easy to deal with. I wish tech was reliable enough to not need it but I've had to many things crap out after a short time so ...

This is a waste of money and many of your reps do not know what it actually covers. I was told when I bought this package that it covered damage and normal warranty items. After the product was damaged, I was told online that my GSP covered accidental damage but when I tried to actually get it fixed or replaced, no one would touch the monitor. This is a rip off and you are just stealing from the customers.

The agents were knowledgeable about the issue I was having, but they were a little slow and it was hard to communicate with them when I needed some information about my issue.

Has definitely served its purpose. Great budget friendly monitor.

So far i havent had the need to use it, but having this protection is a peace of mind that my product will be good for at least the next four years

Good to have, but not really sure the price equates out in the long run. Either way, I'd rather have it and not need it than need it and not have it.

Blacks are grey Pixels already failing (3now) The border is blurry… makes you dizzy

I will say im a self taught tech. Teaching techs who are "certified " how to do there job. Cost is TERRIBLE!!! 280 usd to instal an SSD and windows??? It took me an hour to do myself. Teach your tech but ill never go to them with PC issues. Not worth the time or cost and you would wait WEEKS.

Worth it I have a 1 year old so can’t be to careful

The product replacement is so useless. Purchased a monitor and the 4 year geek squad replacement. The monitor was not in use for a week and when it was turned back on the screen would not recognize a display. No damage done to it. Bestbuy refuses to help me out unless i pay $900 to fix it. I purchased the product replacement alongside the monitor but its the most useless thing I could have bought.

I like that it will be good for a new office setup

I have the coverage. Its paid for, but I am unable to have the 'expired' dropdown box removed from my computers, and even the Geek Squad could not remove it. Bummer,

I haven’t used it yet, but it was an absolute nightmare when purchasing it in store for the item.

Haven’t used the geek squad yet so not a really honest review. I hear it’s good when your stuff breaks “accidentally” and is easily replaced or upgraded.

Purchased for a family member out of state, so hopefully they can assist if I'm unable to remotely.