Customer Ratings & Reviews

Your quality is superb , first store that we visit when we are looking for items we are looking for

There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing

Good price and works good to i would buy again for sure

Nothing like peace of mind when purchasing electronics!

I never buy the 4 year service replacement. So hopefully this $1000 monitor eats itself in 3 years so I can replace it with a brand new $1000 one. Then it will seem like the purchase was worth it.

Purchased as a gift for my grandson to use as a second monitor for school. He thoroughly enjoys it and it is a great purchase. Great value and will definitely purchase again if needed.

Monitor protection plans are a must for me just because of issues I’ve had in the past. Very affordable and worth it

BEST ITEN EVER, VERY GOOD QUALITY, AND VERY POWERFUL.

Very informative they really know their stuff no guesses

Great service; however I noticed that I have two 4-year product replacement. Please provide details as to why there are two. Was I charged for two Geek squad terms or is this something different?

It works exactly as it should and as is described in the description

Anytime you have something of value, it's worth protecting. I truly believe in making my life easier is why I buy extended warranties that can be dealt with on a local level when something goes wrong.

Have not had to use it yet but from what I hear it is worth

Always at peace when I know my valuable piece of technology is protected by the best of the best…Best Buy Geek Squad!!

Great fast and friendly service. Would highly recommend.

The monitor i got is amazing and would definitely recommend, and because it is so good i would also recommend buying a warranty to make sure you never lost this beautiful monitor.

Best value in product replacement. I always get Geek Squad protection on big purchases. Trust me get it on things like phones if anything happens you can go right in and get a new phone.

I have had to use a few time in the past and Best Buy has taking care of me every time with no problems. They even let me upgrade to a new product. It's the best money that I have spent. Thank you Best Buy for have a replacement plan.

Had the warranty so they just gave me the option of a gift card or a brand new one for free.

Bought the protection for a monitor. Have had little pixels go on prior monitors. Seemed like a decent price for the protection. Haven't had to use it yet.