Customer Ratings & Reviews

[Employee of bestbuy] Replaced my monitor without a hassle or asking too many questions to

wonderful purchase it has saved me from worrying what's going to happen to my devices

After finding out later that coverage varies on the item, I'm a little annoyed by the process. In the past, I was able to get items repaired or credit for the value of the current price. Now the protocol is if they can't repair it, then literally send out for a used one ( that they keep correcting me and calling it "refurbished"... Which is is literally used). If I wanted a used item,I would've just bought it. Then they tell me it's been certified and guaranteed... Cool... But now I have to wait 2 weeks for it to come in so I'm without my product, when you could just give me the current value and I can upgrade, buy a new one and pay the difference... Like you used to do. DON'T GET ME WRONG, they are still great to have, but I kinda don't like the whole refurbished part, unless you opt for it. OR EVEN BETTER SUGGESTION, BEST BUY SHOULD ORDER THE REFURBISHED ITEM, REMOVE THE PART I NEED AND PUT IT IN MY ITEM, SEND THE BROKEN PART, WITH THE REFURBISHED ITEM, BACK TO WHERE EVER THEY GOT IT AND SAY "REPAIRED" AND PROBLEM SOLVED. I like my plan better.

I love Geek Squad protection! If I could give them 10 stars I would!

Geek quad is awesome gonna need a new monitor the lights from the back of my MSI monitor are halfway on

They helped me make an appointment to repair my screen quickly.

The Geek squad helped answer all of important questions gave great advice on everything we needed

I have not had to use the service but I am comfortable knowing that it will be there if I need it.

Geek squad protection plans are the best. A must when buying any high priced item!!

Excellent product and made of very high quality very happy

Best buy geeksquad warranty is awesome. I recommen

The best warranty that best buy had to affer. No m

I am glad I got protect for 4 years so nothing to bad will happen so that I don't have to by a new one

This give me great relief, knowing that the product is covered for any failure for 4 years.

Great way to keep everything safe highly suggest getting a plan.

Bought this for my Asus Tuf gaming monitor. It’s a good warranty.

Highly recommend getting the protection plan when buying an expensive monitor or tv

I always get the extended warranty!!! I have saved so much money in the long run because my son tends to be rough with his items

I've used the plans for years and have never had an issue getting replacements when needed

I’ve had devices not work past the manufacture warranty. And the Best Buy warranty is a no hassle easy turn in.