Customer Ratings & Reviews

If there is one thing that is dependable, at some point in your computer's life, it's going to need help you won't be able to provide. I can build my own computer from scratch, but when push comes to shove, I want to know that I am covered. There is nothing more frustrating that running into an issue that isn't your fault but you have to pay for nonetheless because something went wrong. I have had to use the product replacement warranty before and it is worth every penny! I will ALWAYS purchase it when buying a computer from Best Buy!

Its always better to just make sure your purchase is protected. Gate having to buy the same item twice or 3 times.

I haven't had to use it yet, thank God, but I know it's very good.

I never imagined how helpful it would t urn out to be for me as a Geek Squad member. I only wish I had done several years ago. The help I get from them is 110% all the time. The staff that has come to my home have been just top drawer all the time. They solve my problems and becasue I know so little about computers their help has been priceless for me. I strongly recommend it for those who aa stupid as I about computers. If you need computer help the Geek Squad is the best that I know of.

I buy products from Best Buy and I always take out insurance with Geek and I've never had any problems, they are fast and reliable.

This is a must for all items purchased at Best Buy, Years ago I bought a Samsung Q70 75 inch TV without geek squad protection and horizontal lines came out and TV was damaged

Having the geek squad protection keeps me from worrying about what to do if it were to stop working.

The replacement plan for this expensive of a device is well worth it. I used mine 2 years after I bought it, the cat attacked my monitor. My $500 monitor. Went through da Squad as the youngsters like to say. They fixed me up rite quick fam, no cap. Ya Feel me? Da squad will always have your back if you pay your dues son.

Haven't had to use it yet but feel safer knowing it's here if need it

Geek squad service is great no hassle what so ever if you can get warranty on your item's do so it comes in handy

[Employee of bestbuy] Very hassle free, just bring in the old product and they give you another.

Geek Squad has been in huge support of my Pc career. One time my PC not turning on and I gave Geek Squad a chance. The Employee found and fixed the problem and told me I needed different ram. I got new ram and my PC was up and running as soon as it was added to my PC. The replacement also allows you to easily replace an item under the paid warranty or return the item for best buy store credit. This is one of my favorite protection plans and I will always purchase this warranty when I buy a product from best buy

I haven’t had to use this yet but the thought of having it makes me More comfortable to protect my products

The person who helped me choose which monitor to get was very professional. He was able to relate with me since we both have a love for gaming. He made recommendations, and even gave examples, and information of how good it works. He even helped me get an idea of my next purchase because he gave me examples of gaming computers I could get. He gave me some of the best customer service I’ve ever had. The associate that helped me was named Dallas. If I could I’d have him help me every where I went.

Very helpful for when needing repairs, not sure what I would do without it

Geek squad was extremely helpful and is efficient with how they help. Will recommend and come back.

I am only strongly recommending the Product Replacement aspect as for the other services that Geek Squad offer, if repairs/upgrades will be do might be good idea get if you know/trust them in the store but never for the love of whatever you love use their remote services. Product Replacement has help me alot since some items if used daily end up getting to their end of life faster so this helps in replacing them and saves money since just have to rebuy the warranty

Good deal when things can break randomly. I’ve had a few different products replaced with ease.

I returned a gaming monitor after it stopped working. They were quick to look up my protection plan and employees helped me pick a replacement. Very comfortable process. I can’t say that replacement plans are always necessary or worth the price but it beats going back to the manufacturer and in this case it was worth it in terms of both price and convenience. Thanks Best Buy. You did well this time.

Anytime I have problems with hookup or just questions about any items, they are so helpful and patient to make sure the customer has full use of their product.