Customer Ratings & Reviews

I have been purchasing the Geek Squad Product replacement plan on more things these days and this time it saved me. I broke the plastic tabs trying to install the stand on my Samsung 28" 4K monitor. I took it in and they gave me a brand-new monitor. But here was the problem. The monitor was only 3 months old, so I had to buy another Geek Squad replacement plan to protect a basically brand new monitor for another 4 years. Oh well, just to keep that in miind when you buy something and add the protection plan.

The customer service at this store is amazing. Had all the answers to all the questions I had and extended my knowledge on products/items

I had a very poor experience with Asurion, the extended warranty thru Office Depot after purchasing a new laptop a few years ago. I no longer want to deal with a "faceless" entity for warranty issues/problems. I want a PLACE to go and a HUMAN to speak with. After researching my options (which there are not many), I decided to purchase my new laptop with Best Buy and purchase the additional Geek Squad warranty. I hope all goes well with this, and I believe it will b/c I will have a person and place to hold accountable, instead of a 1-800 number and a website.

So far so good. What they offer seems to be legit for the price you pay. We will see if a claim needs to be paid

Most companies make you register products after purchase (but neglect to tell you that!?!?) or have you deal with an 800 number that takes you to a company that ... who knows who it is, what they do, or what their customer service ranking is. Not so with Best Buy Protection! If you have an issue you bring it into the store (any store), show them your paperwork, explain what happened and get a replacement OR a full "credit" towards the purchase of a new device. Like I said, "For heavily used devices, we ALWAYS buy the protection"!

can't be too careful extra protection always good!

worth the buy, will give you store credit so you can buy any other type of monitor!

One of the best protection plans around. Had my tablet display have a bad line of pixels that developed, brought my tablet in and we got a fix going. No cost and only 1 week later my tablet was fixed and working again.

Geek squad has saved me on many occasion, with my camera, monitor, speakers, and so on. I usually always get it, and I also gift it to friend who I buy things for! They will take care of your equipment if it needs repair, or replace under the geek squad protection.

I love that this is included in my purchase,they know exactly what they are doing

100% recommend them, do it right every time, and timely.

It's nice to know they are there if something happens.

Geek Squad came in clutch when I needed to replace my monitor

Fantastic service, as always! I dont think I will shop anywhere else but bestbuy due to their accident protection plans!

Must have protection place. The product replacement plan makes it easy to get taken care of if there are any issues that come up with your product. Geek squad does a great job taking care of you and typically you are able to walk out with a new product as long as they have it in stock.

I have never had to use Geek Squad product replacement but I love that it is available. Hoping I don't have to! :)

Is the best purshace i made is verry funtional for ne

I like the easy way to get an appointment; it saves time. And the service is always excellent.

They do a good job of helping out when I have an issue or concern

Have not needed to use it for this production. The price is worth the peace of mind incase item needs replaced or has issues. Have used protection plan a phone which got me a full replacement but was expensive shipping, but was still cheaper than buying a brand new phone.