Customer Ratings & Reviews

Geek squad’s outstanding service and product knowledge gives us the freedom to upgrade, return our repair purchases.

Geek Squad quickly re-formatted my iPhone XR after I accidentally locked myself out of my phone. It was nice of them to take the time to do this for me, especially without an appointment. Allen Park, MI.

I love the feel and smoothness of the monitor it definitely helps me multitask and edit my videos

For me, it was a logical move because, as a college student, we either take our stuff everywhere to work or have to move out every semester/year. And accidents happen, so protect your investments

I suppose I won't know until I need to use it, but hopefully that day doesn't come. It's nice to know I don't have to worry for a while if something goes wrong with my screen.

The reps in store was awesome helped me out a problem I’ll recommend you to buy at best buy

The best costumer service and advisers, I always get the 4 year Geek Squad Product replacement!

Great service I've used multiple times when something has broke when I have had to move

I have had to use a few time in the past and Best Buy has taking care of me every time with no problems. They even let me upgrade to a new product. It's the best money that I have spent. Thank you Best Buy for have a replacement plan.

Unless you are just lucky, the quality of many of today's devices just isn't the same so if you can afford the extra cost upfront- get the GSP to save on a big loss later.

I’m glad I downloaded this on the the PC. Already had to use it once and glad I have it.

Very good deal to purchase for your electronics! I buy this everytime when i purchase something more than $200.

I highly recommend getting protection on items, even after the return date they give you store credit for the item or you can possibly exchange it for another item. It’s always helped me out

There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing

Fast friendly service eager to help Very knowledgeable

You must have protection and insurance so who better to trust Geek Squad and Best Buy.

terrific bargain about coverage and excellent service

Quality peace of mind. You know they have your back if things don't work.

My husband always says anything that offers warranty means it’s a must need! Lol and I agree. This helps ease my mind when things accidentally break

If Anything is wrong with your monitor your able to get a brand new one sometimes an upgraded one for the same valued price