Customer Ratings & Reviews

Geek squad team provided all the inputs related to product warranty

Very guud product buy this one just buy no think t2 times

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

Works amazing with any games has my kids connected

Haven't had to use Geek Squad yet for a replacement, but I've heard good things so far about the replacement warranty through them.

Exactly what I wanted! The size is perfect and the screen is so clear!

This is a good product to get to every, electronic you buy!i always get it,that's pease of mind!! known you product is protected!!

Geek squad protection havent had to use it yet but always good to have for something that is expensive to replace

Learn the hard way. I broke my other monitor and didn’t have coverage. Now. I have it. And I always know that I’m safe.

Something you need to add anytime you get electronics from Best Buy always do the best they can to solve every issue

I took the 4-year replacement warranty on my computer monitor and as well it was a great deal if anything thing goes wrong in the next 4 years, they replace it, good deal...!

Protection for your items, I've use it for a bunch of stuff, it pretty hassle-free most of the time.

[Employee of bestbuy] Nice protection plan for my monitor, gives me peace of mind knowing that if anything goes wrong I can bring it into Geeksquad for repair or replacement.

Never hurts to be safe these days! Better safe than sorry!

It’s a peace of mind knowing ya got geek squad protection.

[Employee of bestbuy] Super easy setup, and great quality moniter. The product is exactly as described

Good option to have! I really enjoy knowing if something were to happen I have Greek squad available to me.

Monitor just broke today but thankfully i have the 4 year protection! Dont know what i would do without it.

Always use Geek Squad Protection. Any issue I've had is resolved.

This is actually amazing because having to pay a repair your stuff is outrageous. Might as well just get war in four years is amazing to