Customer Ratings & Reviews

Its protection what more do you need to know about it lol

Had this before my total Membership was a great product but now don’t have to pay for it separately.

They do exactly what they say. They are courteous and somewhat knowledgeable.

Geek squad has been great when it comes to replacing products

Its good to have, I hope that I dont need it. Itsinsuranc

I have been purchasing the Geek Squad Product replacement plan on more things these days and this time it saved me. I broke the plastic tabs trying to install the stand on my Samsung 28" 4K monitor. I took it in and they gave me a brand-new monitor. But here was the problem. The monitor was only 3 months old, so I had to buy another Geek Squad replacement plan to protect a basically brand new monitor for another 4 years. Oh well, just to keep that in miind when you buy something and add the protection plan.

I recommend getting Geek Squad. I never had any problems with the service at all.

Always get the Geek Squad Replacement plan if available! Great value

Ok, I know that insurance is a suckers bet, but, having insurance cover everything from a new transmission for my "legendary" Toyota to the new shingles on my house from those guys that "know a thing or two..."-- insurance just always seems to pay off for me. At the very least-- this agreement gives me peace of mind... although I now find myself scanning my 5K LG from corner to corner looking for that first pixel that blacks out.

Very quick and helpful! We also went in ten minutes before closing and they still had a great attitude.

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

Great quality. I use it as my second screen for work

I had to file a claim after my big screen TV stopped working. They were very helpful and tried to fix it. When they couldn't they gave me the original amount I paid for the TV 3 years ago. This got me another decent TV (not as good as my original one due to inflation but was okay)

I love that for only about an extra $30, I’m able to get my item fixed or replaced. An extra warranty on top of the factory-issued one. I hope I would not need to use it, but I’m glad I have the backup just in case.

Haven't used it yet, and I hope I never do! But if I do, I'll be sure to update this review.

I have an 27" Apple Thunderbolt Monitor and wanted a 4K monitor, hopefully from Apple. When Apple announced that there will not be a new Thunderbolt Monitor, I began to research Dell, Samsung, LG and other venders--finally selecting the LG 27" Monitor (27UD68). Setup was a breeze,and compared to the Apple Monitor (the gold standard), this HDMI monitor is on par. I very nearly did not buy it because so many reviewers found the stand to be unstable. NOT TRUE. I was careful to securely tighten the three screws connecting the stand to the monitor and have no complaints.

Easy to contact them if something happens with my product which makes the service good

Thank you for covering my monitor, EXCEPTIONAL SERVICE AMD UNMATCHED QUALITY!

Decent price for coverage. I would like to see it extended to 6 years.

Great value for all my purchases. I would not make a purchase without it.