Customer Ratings & Reviews

I was charged for something that I already paid for. All computer repairs were covered under Apple Care and I should not have been charged $99 by the Geek Squad. I even called Apple and they confirmed that I need to fight to have the charges disputed. Unfortunately, because they didn't authorize the charge, they aren't able to refund it. So, guess I have to go back to BestBuy

Agent was rude and cut me off. Bought replacement insurance yet it doesn’t replace monitor.

When I received the monitor it was damaged I then returned it for a refund which was dec 29 they said to give them ten days it’s now Jan 16 and I still haven’t got a refund

Absolutely no help whatsoever. If something goes wrong I hope the brand you bought has good customer service or even cares.

Great service as always but the manager with the blonde hair in hammond louisiana was very disrespectful

Not worth it! Really useless! They weren’t able to do anything about my 49” monitor! Very very bad!

One of the cheaper extended warranties I've been offered in a while. If the sales price of the monitor would have been honored it would have REALLY been worth it.

Dont use this they dont replace or fix your product they gove you credit and take your mointer fix it and sell it for higher price and your stuck with nothing to do

I’m halfway through my 4 year protection plan and my monitor is giving me issues. Why would I need to purchase a new protection plan to make sure my replacement is insured when I’m 2 years into a 4 year plan? Can you have a supervisor contact me to discuss this.

They count on you to mess this up. Why can't Best Buy apply a 'protection plan' to the product that you purchase it for? Not convenient the way it is, you get an email, with a link, then have to go input all the information somewhere else. Maybe it's just me. I'm guessing that most people probably forget to even complete the process.

Wasted my time and money. They told me it will cover everything.

they are good help if it can be fixed over phone but very very poor service if they have to send it away

Best Buy did not honor my replacement monitor and it heated up and cracked. Do not buy the replacement plan.

＼(^-^) AVOID PURCHASE!! (^-^)/ Square shaped object found inside. Kinda heavy, sharp corners , some kind of bottom foot claw pokin' out. glass covers one side. . cant believe my wife paid for this. ( ´・_ゝ・)

Great visuals on this monitor will recommend for online gamers

Haven’t heard anything yet will be reposting when they find out what’s wrong

YouTube provides more help, and most of these folks do not seem to want to be there.

Will never purchase the geek squad service they’re horrid and not worth the charge for what they offer.

The computer screen stopped working and the associate informed me that it was not covered because it was not related to dead pixels.

I bought a Samsung monitor with the 4yr protection plan. Seven months later the monitor screen was damaged and when I trued to use the plan they told me that the plan I purchased doesn’t cover screen damage and they don’t sell one that does. What a joke! First they sold me protection plan that was a scam to begin with then they tell me the protection plan doesn’t actually protect