Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4394 reviews
(4,394 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is garbage! Waste money on the warranty just for them to tell me to buzz off. I’ll never waste money on a geek squad purchase again.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your review. No one should be sending you away when you need help! I'd recommend discussing your needs with a Geek Squad Agent by chat or phone. To start your support session, please connect with one of our chat agents at www.geeksquad.com/chat or please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Completely incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you sell a protection plan that doesn't cover accidental damage to TVs and computer monitors.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would protect everything and unfortunately I have a cracked screen and it doesn’t!
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Completely incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why sell a protection plan that doesn't protect against accidental damage. Completely incompetent.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can I write a review for something that I have no idea what it is? I have never used Geek Squad service
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for submitting your review. It seems that you're referring to a Geek Squad Product Replacement plan. This would be used for replacing the product you purchased it for in the case of it having some manufacturer defect or hardware failure. I hope this helps out. Please let us know if you have any questions!
Rated 1 out of 5 stars
Wack
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my MacBook and dice they changed it up it didn’t cover what I paid for. Waste of money never again
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For repairs I do not recommend it but to make an exchange
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money if you return the product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the monitor and was out 75 dollars. If you use this make sure the product works first.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever if you insured a tv or a monitor you are better off saving your money
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. They damaged one of my computers.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
This is a just in case purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchase this in case of a power surge. It doesn’t cover accidental damage.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cover accidental and they refused to provide accidental cover to me
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had not asked for this when I purchased, seeing it on my bill now. Sleaze.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.now i’m stuck her with a cracked screen definitely not worth purchasing
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Buy Their Warranties
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again, I was told the warranty would not cover the problem after being sold a "Replacement Warranty".
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy it. I get damage easily it is hard to fiv it
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 5 out of 5 stars
Secret Professionals.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great to know if you have any problems, the Geek Squad is there to help you out. They never looked down or talked down to me for the mistakes I made on my set ups. They were truly professional.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I take advantage of all the best benefits Best Buy offers! Quality of devices, extra warranty coverage, the Geek Squad (they’re amazing) and the ease of using my BB card. I’m a repeat consumer!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Totally Worth The Extra Coverage!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really glad I added the Geek Squad Protection Plan. Stuff happens, and it’s nice not having to worry about repair costs or headaches if something goes wrong. The process is easy, the staff is helpful, and the peace of mind is totally worth it. Would definitely recommend.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Gift that keeps on giving.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is worth the investment. Knowing that my kiddo can take his monitor to college with him and he will be covered is very relieving.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friend