Customer Ratings & Reviews

There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing

I heard is a very good investment to protect your products, so i buy it.

I've bought this protection in the past when i buy things for my kids and let me tell you i am glad i did. My kids will on occasion drop their headphones, laptop mouse etc. and it breaks. with the protection just take it in and they repair or replace.

I upgraded my computer and needed to get a different monitor. I chose this one as it lightweight. Easy setup and easy in the eyes.

I was skeptical but it is actually very nice! I would definitely recommend this product.

Super good never had a problem with anything i buy from best buy

They work fast for you and help out a lot with a problem you have or just help with building pcs

I like how this came with an open box product i purchased, good piece of mind.

I never buy the 4 year service replacement. So hopefully this $1000 monitor eats itself in 3 years so I can replace it with a brand new $1000 one. Then it will seem like the purchase was worth it.

Having protection is a no brainer. No technology is perfect, so by having the option to replace our fix if something goes bad, is highly recommended.

Don’t listen to those people that say insurance or warranties are not worth it . Your paying for piece of mind and convienxe when the time comes you’ll thank yourself . A small investment

I’ve used Geek Squad Protection multiple times and highly recommend understanding how the plans work to get your moneys worth.

The geek squad handles return quickly and without any problems. Had no problem returning my m on it or and getting a full refund.

Worth the price of replacement for an appliance that will see daily use.

Our Geek Squad representative was very knowledgeable and explained what our problem was in a very short amount of time. We felt very confident with his advice and expertise.

Geek squad usually does a pretty good job with their protection plans. I have no issues with their services. They seem to be pretty quick and efficient with what they do. Thanks!

Anytime you have something of value, it's worth protecting. I truly believe in making my life easier is why I buy extended warranties that can be dealt with on a local level when something goes wrong.

I always get the geek squad warranty on my expensive electronics because you never know when it would fail. Geek squad has the best replacement warranty out their.

It’s nice to have piece of mind knowIng if my device needs repairs it will be covered. Especially during this time when many of us are working from home and need dependability with our electronic devices.

Have not needed it YET. Travel a lot thought it was worth the money.