Customer Ratings & Reviews

A few weeks ago, my laptop started acting weird—it wouldn’t turn on, and I had no idea what to do. I brought it to the Geek Squad at Best Buy, and they were super nice right from the start. They listened to my problem, asked a few questions, and said they’d take a look. After a couple of days, they called me back to explain what was wrong. They said the battery needed to be replaced and that they could fix it quickly. They even explained it in a way that made sense, which was helpful because I don’t know a lot about computers. When I got my laptop back, it worked perfectly, just like new! The whole process was easy, and they were patient and friendly the whole time. The only downside was that it cost a little more than I expected, but it was worth it to have my laptop working again. I’d definitely go back if I needed help.

The 4-Year Geek Squad Product Replacement plan is the smartest decision I made when buying my Samsung 57” Odyssey Neo G9. With expensive, high-performance equipment like this, repairs can be costly and time-consuming. Geek Squad’s protection takes the stress out of it — if anything goes wrong, they replace it without the hassle of lengthy repairs or complicated claims. It’s straightforward, fast, and reliable. For a major investment like this monitor, the protection plan isn’t just a nice add-on — it’s a must. Knowing I’m covered gives me full confidence in using my equipment every day without worrying about what could go wrong.

Added protection was the best idea and they had great prices

I am at ease knowing that I am covered for four years if something goes wrong. It was well explained to me by the sales person.

I will always buy the insurance from Best Buy if my product is expensive. They will fix it if they can and if not they will send it back and give you another. Very worth the price since it covers up to four years on certain products.

Great to have a Warrenty To replace My Monitor should anything Fail

After a long talk and discussion with the geese squad associates, I was able to decide on on this very nice returned item in excellent condition. I love it. It works great for my games and the four year guarantee doesn’t hurt any either. Thank you.

I have the piece of mind that if anything happens to my devices, the geek squad has my back

⭐⭐⭐⭐⭐ 5-Star Review for Geek Squad “Geek Squad provided outstanding support when I was building my PC! I called for assistance, and the technician on the phone was incredibly knowledgeable, patient, and thorough. They walked me through each step of the build process, from installing the CPU and RAM to connecting the power supply and troubleshooting any minor issues I encountered. Their guidance made the entire experience stress-free, and I felt confident knowing I was doing everything correctly. Thanks to Geek Squad, my PC is running flawlessly. Their expertise and friendly support are top-notch—I highly recommend their services for any tech needs!” Let me know if you’d like any changes!

The agents are really good at their jobs but i think theyre a little slow thats all

At the moment, I haven't needed to bring in my new gaming monitor to the store. But, having ordered the monitor online fully brand new, I did not want to add a protection plan until I was completely satisfied especially since this was my first monitor ever. After being satisfied with the product, I went to the store to add the protection plan and Geek Squad normally only adding the protection plan once the item has been brought to the store physically and checked, they were so kind to just have me to show the condition of the monitor through a video I took on my phone and saw that the monitor is indeed brand new and still allowed me to add my protection plan of four years. Absolutely appreciated the service due to the pain it would've brought me having to carry the monitor to the store. Thank you Geek Squad!

Easily can give these guys five stars, every time something has ever broken that has had their protection they answered immediately and repaired generally within the same day with quality products, highly recommend.

Phenomenal Service...That's what I must say about my experience with the Geek Squad Professionals at my local Best Buy. I have a large monitor, and before going to Best Buy, I followed the steps online to troubleshoot my issue. I scheduled an in-store appointment, and when I arrived, I was greeted by multiple Geek Squad Pros ready to assist me. After the initial part, you know, the customer account verification, it was as simple as I told them what steps were performed already. Following a manager check of the item, they explained my options with my current warranty, and my decision was easy. I returned my monitor and purchased a NEWER monitor with the same warranty as my previous one, AND there was no hassle at all. The toughest part of the whole thing was deciding on my next monitor. Overall, I had an outstanding experience with the Pros at the Albany Best Buy Geek Squad. Immediately after leaving the store, I messaged a friend, singing their and Best Buy's praises.

The guy at the Clarksville Best Buy Geek squad is amazing. Very personal and understanding and extremely knowledgeable. You should pay him more money $100/hr so he won't go anywhere else.

Great picture. Adjustable. And looks great. Worth the money

Geek squad has the best warrenty, I’ve always had an easy process when replacing and fixing items, I get the warranty with everything I buy, worth the extra money

Excellent warranty added to my screen protection for any issues that need repair

i love it because the monitors oled have lest life

I bought the acer nitro 32 inch curved monitor i love it so much, i ise it everyday, 120fps changed my life, i just need to get some type of speaker system for max potential but man i recommend this monitor, 10/10 purchase on sale. Full price id wait, but not a bad buy if you can buy it.

I booked Geek Squad to help with my new computer monitor setup, and the service was fantastic. They arrived on time, explained everything clearly, and made sure the monitor was properly connected and configured. They even optimized the display settings for the best picture quality. Everything works perfectly now—thank you Geek Squad!