Customer Ratings & Reviews

Great service, always giving great solutions to my issues, never dissapointed on the warranty

Service was excellent. Staff was very friendly and knowledgeable.

awesome let me win this I need this desperately plz.

Good for only 1 claim. Once its fixed once, you can use it again.

I have not cashed in on my 4 year replacement yet but I feel peace of mind knowing that if my monitor does have any issues, I can easily have it replaced.

Geek Squad virus protector is a requirement for any home computer!! Guaranteed

Great protection for only a little cost unlike other sites this is why i shop with best buy.

Came in handy as they replaced my monitor free of charge.

Super easy setup, and great quality moniter. The product is exactly as described

This service is such a life saver! I highly recommend the Geek squad replacement plan just for the peace of mind.

The geek squad answered all of questions and concerns. I am highly satisfied!

I love this product high quality I like the how it fits on my desk and the picture is amazing

Nice protection plan for my monitor, gives me peace of mind knowing that if anything goes wrong I can bring it into Geeksquad for repair or replacement.

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

Always get the warranty if you're spending this much money whether it's a monitor or a console just do yourself a favor and protect it. Accidents happen.

Purchased and have yet to use it. I am sure it will suffice if I ever need it.

Absolutely love this Monitor goes great with my new touch screen laptop

This is ultra clear and smooth movement. This is the best monitor ive ever had. I jighly recommend this product.

If you are buying a gaming component or hardware, Always spend on your investment some money for minimal down time, So buy geek squad service plan and keep yourself worry free. In all honesty you never know when something would happen to your investment, a 4 years service plan is an awesome package. I love it and let all my friend and family purchase it. And if you buy a lot of PC components and hardware go ahead and buy the total tech and everything is covered.

I purchased the agreement for the warranty purposes and it worked amazing