Customer Ratings & Reviews

Love this hope I never need it. Thanks for the advice

Geek Squad, a subsidiary of Best Buy, is a well-known tech support service that offers a range of services including computer repair, troubleshooting, installation, and technical support for various devices and appliances.

Geek squad protection is great for an extra year of protection on select devices purchased at Best Buy! However purchasing My Best Buy Total will apply GSP to the same select units under the one time purchase of $180 for a full year.

The product was replaced easily and without problems.

I had no problem fixing my item. The customer service was great. They had knowledge of what they were doing.

If there is one thing that is dependable, at some point in your computer's life, it's going to need help you won't be able to provide. I can build my own computer from scratch, but when push comes to shove, I want to know that I am covered. There is nothing more frustrating that running into an issue that isn't your fault but you have to pay for nonetheless because something went wrong. I have had to use the product replacement warranty before and it is worth every penny! I will ALWAYS purchase it when buying a computer from Best Buy!

I never imagined how helpful it would t urn out to be for me as a Geek Squad member. I only wish I had done several years ago. The help I get from them is 110% all the time. The staff that has come to my home have been just top drawer all the time. They solve my problems and becasue I know so little about computers their help has been priceless for me. I strongly recommend it for those who aa stupid as I about computers. If you need computer help the Geek Squad is the best that I know of.

I havent had to ise this yet but i feel a sence of security knowing that its available. Ive heard good things.

Great Customer Service. Always helpful when I have a problem.

Geek squad has saved me on many occasion, with my camera, monitor, speakers, and so on. I usually always get it, and I also gift it to friend who I buy things for! They will take care of your equipment if it needs repair, or replace under the geek squad protection.

Getting this along with my monitor is near necessary, especially since I have a small gaggle of pets.

Incredible service. My ultra wide monitor started screen tearing and they took it back and have me all my money back! Thank you for helping me.

If you are looking for a great clear monitor to work from home, this is the one to purchase. I now have 2 of them connected to my laptop and it's a game changer. Yes, I highly recommend it.

Haven't had to use it yet, luckily. But I know when I do, it'll be there.

Have helped me many times and are always quick and easy. Great help!

Always love the geek squad protection. Would recommend it to ither customers

I am only strongly recommending the Product Replacement aspect as for the other services that Geek Squad offer, if repairs/upgrades will be do might be good idea get if you know/trust them in the store but never for the love of whatever you love use their remote services. Product Replacement has help me alot since some items if used daily end up getting to their end of life faster so this helps in replacing them and saves money since just have to rebuy the warranty

There are a few different types of Geek Squad protections: 1. GSP = Best Buy can repair the item if it's defective, 2. GSP-R = Best Buy can replace the item it it's defective 3. GSP - ADH = Best Buy can repair the item if it gets damaged 4. GSP - ADH - R = Best Buy can replace the item if it get's damaged.

Geek Squad has been in huge support of my Pc career. One time my PC not turning on and I gave Geek Squad a chance. The Employee found and fixed the problem and told me I needed different ram. I got new ram and my PC was up and running as soon as it was added to my PC. The replacement also allows you to easily replace an item under the paid warranty or return the item for best buy store credit. This is one of my favorite protection plans and I will always purchase this warranty when I buy a product from best buy

I always get the Geek Squad coverage! Bring it in towards the end of your plan when you start to notice the things that are breaking on it and get it swapped for a newer one!