Customer Ratings & Reviews

I bought this warranty for my 49 inch monitor. Monitor came with a 3 year warranty. But I thought it is better to buy BestBuy 4 year warranty. I did not want to take chances with my new monitor. I know BestBuy warranties are good and used them several times over the years.

I like the idea of the Geek Squad replacement and, although I haven't had to use it lately (thankfully) I have done so in the past and found it to be a good value.

Device replaced due to green line after 3 and 1/2 years.

I never used to get warranties but now I will always get them. At the end of the day its better to pay $90 for 4 years then to pay $550-$750 full price for a new one if anything were to happen!

I do not usually buy replacement warranties, but after reading some of the reviews of my new monitor purchase, I decided to pick it up since it is for an office location. I do no expect any problems with the monitor, but it is good to know I can replace it if it fails in the next 4 years.

I purchase Geek Squad protection for large and expensive items, as you never know when electronics will cease to operate (usually after the manufacturer's warranty). This is a-lot easier than using the manufacturer's warranty. With this, take it to Best Buy and they will take care of you quick and easy.

Never got to use the replacement service but the best buy salesman said I could replace my $1000 monitor if it had a dead pixel for a brand new monitor no questions asked.. Now thats worth paying the extra $80-130 for the 4 year swap out your product no questions asked service :)

Bought the extra protection for my monitor. It's nice to know that best buy will fix it vs having it sent out and waiting who knows how long for it to be fixed at the manufacture and sent back.

Haven’t used gs yet. I purchased this for a rather expensive gaming monitor I got someone for a gift.

In October 2019, I purchased and had installed a Sony 55 inch Television to replace and 13 year old system. The two Geek Squad agents were very experienced and the install was very professional done. They answered any and of my questions and were both displayed very high standards.

Great tv but PlayStation doesn’t support QHD It’s not HPs fault that’s on PlayStation since they wont activate qhd on playstaion but the monitor is amazing.

very good service at the moment and they clarify all your doubts with the team, thank you

Always a good idea to get the protection. Geek squad is very knowledgeable and will get to the bottom of whatever the issue is, or replace the item

I feel secured knowing my monitor is insured by the big brains over at geek squad #squadgoal?????

Always nice if you can protect the things you spend your hard earned dollars on. I almost always get this replacement service. I recommend Geek Squad to anyone smart enough to realize that things malfunction and break sometimes and actually want to get their money's worth!

Great service, I took my monitor to return it and they quickly checked everything and returned my payment

Acer Limited Warranty covers a 3 year period similar to purchased warranty. Facts contained in User Guide inside the box.

Falsely advertised as having speakers. Do not trust the Best Buy specifications. Contacted AOC directly and they confirmed this model doesn’t have speakers. Best Buy support double down saying the item does have speakers wasting your time even more give people misleading advice how to get the non existence speakers to work! Will shop elsewhere.

Made appt, the tech arrived on time, very polit and fast explained what he was doing.

I guess I'm giving this five stars, strictly because I haven't need to use it at all. It's kind of like buying any insurance, the only time things break is when you have no insurance or warranty in place. If it ever does though, peace of mind is a wonderful thing