Customer Ratings & Reviews

I PURCHASED COMPUTER & MONITOR IN JAN 2017 WITH SERVICE CONTRACT FOR WHAT I THOUGHT COVERED BOTH PIECES. ON 6-1-2018 I HAD TO PURCHASE ANOTHER MONITOR AS I WAS TOLD THE SERVICE CONTRACT DID NOT COVER THE MONITOR. I ALSO RENEWED THE SERVICE IN JAN 2018 FOR ANOTHER YR, AGAIN THINKING MY CONTRACT COVERED BOTH PIECES. AS YOU CAN GUESS, I AM NOT HAPPY WITH THIS ! MY REVIEW IS RELEVANT TO THE CUST SIDE OF THE TRANSACTION, NOT THE PRODUCT.

I enjoy this purchase simply because it has so many streaming apps and music apps I do not need to use my phone anymore everything in one place plus the picture quality is awesome.

I always worry about making expensive purchases. But I feel that the geek squad services are very well done. If anything happens all you have to do contact them and then go from there. I usually get the 4 year plan as anything can happen and I feel that if you are worried that something might then get the warranty

Geek Squad is lit, Geek Squad 4 year protection/replacement plan is even more lit.

I have used this service before, and it streamlines the process to get quality service and remediation. Without it, you can contact the manufacturer. If a product is still under warranty, sometimes it may work out.

I’ve never owned a monitor larger than 27”, so going to 32” is a huge move for how tall and wide it is

I am thankful that when I bought this pc and monitor, I was able to get this replacement plan. You never know what may happen when you make a purchase and I always like to have a backup plan for anything

I highly recommend whatever the purchase that you get the product plan at BestBuy. Not only do you save money on quality products by purchasing at BestBuy with the lowest price guarantee, but you can take advantage of a great deal on the service replacement plan so if ever you need it you have quality friendly service to back you up. Get it you will be glad you did.

Why would you buy an expensive electronics without this type of protection? It basically pays for itself. Just not long ago, on another item that after learning my lesson's with screens, I bought another ipad with warranty. Than apple just simply and without any additional question replaced the item within 20 minutes appoitment.

Anytime geek squad is involved. It’s a great day. Awesome great friendly service.

One thing about Best Buy is that you will get better service on returns in general if you pay the extra. I just returned a 24" monitor that was less than a month from the expiration of the 4 year warranty. Just a few minutes later and everything was great. Without it, I would have had to come up with another $100 to replace the monitor. Quite happy with it.

It is very good quality and looks very cute on the desk my son is delighted happy with the purchase.

Purchased two 28-inch Samsung monitors for my 2018 MacBook Pro 15". I use my Apple practically 4 to 6 times per week and the monitors from BestBuy are wonderful. The Geek Squad assurance is legendary, and I'm glad I purchased it.

I had no problem fixing my item. The customer service was great. They had knowledge of what they were doing.

We bought the protection plan just in case if anything goes wrong with the device!

Always love the Best Buy service…hoping to never need it but if I do I know Best Buy will pull through and either fix it or replace it at a reasonable price.

I havent had to ise this yet but i feel a sence of security knowing that its available. Ive heard good things.

The customer service I receive from my Protection Plan, from Geek Squad, is excellent. About every three months I use their 800 number for the purposes of having them take over my computer and clean all the viruses, malwares, adwares, etc., off of my computer. Occasionally, I have a specific issue with settings, or Outlook, and they are always accommodating in helping me resolve the issue. For the price, I feel I get a very good return on my investment.

They are great and easy to talk to. They will work with you on replacements or fixing your things.

I added this for a laptop and extra monitor and it makes me feel more at ease should anything ever go wrong with my devices. I have not had to use it, but it definitely takes the stress off me if I do need help in the next 4 years.