Customer Ratings & Reviews

I haven't had to use this service but feel it was good choice.

Very easy to use I had some issues with my printer and they gave me a gift card and I re purchased a new one so easy

Plan gives peace of mind although I have not had to use it yet. I've read issues about not being able to get appointments, so we'll have to wait and see how that goes if I ever have to cross that bridge.

Best Buy has a "no fuss no stress" extended warranty process. I have never had an issue with any return or repair. Worth the money.

If any problem with product geek squad will either replace or repair, I am happy with geek squad

I’ve used geek squad before and they were awesome with getting me a new phone

We have had several agents install different TVs for us over the past 5 months and the service is second-to-none! All of the agents were extremely professional and continuously checked in with us to make sure we were getting exactly what we wanted.

Geek squad has replaces a Nintendo switch and $150 headphones. If you buy something for your kids, buy the protection!

I have always purchased Geek Squad service for my tech products. No service costs and in some cases replacement if a defective item within the two years has more than covered the cost. Plus you have peace of mind for two years.

Need to protect your investment, the cost for protection is very low considering how much you would have to pay to buy a new one should your product be defective.

Always worth to get geek squad specially on the device incase of an accident.

I always get product replacement when I can. I am a bit hard on my gaming equipment and this lets me not even care. If anything goes wrong in the year or 2 they will replace it in store for free no matter what. Well worth the price if you plan to keep the item a couple years.

Saved me money and heartache in dealing with an Epson printer that died in two and a half weeks.

I haven’t had to use it but it’s nice to know I have that added coverage- I would be lost trying to figure out what’s wrong if something did go wrong with my printer .

I don’t often buy replacement insurance for household devices, but I think it makes a lot of sense for high-tech delicate devices, like high end cameras, cell phones , computers, and high resolution TVs. I’m a fan of the Geek Squad team. They are knowledgeable and helpful.

Hopefully I will not have to use this service and the printer will be in good condition after 2 years but it is nice to know that I have the option of getting a replacement should the printer become inoperable. The cost of this was very little so it made sense to invest in it.

Most of the members are very knowledgeable about the process of tech warranties and how they work, so if they aren't able to make your tech work in house they know what has to be done. The staff of the Racine, WI team are on point and as I said they know their stuff.

Called once because I thought my Razor Kraken Headphones weren't working the guy was very patient on the phone and didn't treat me like dirt because my only problem was that the headphones were slightly out of my ps4 controller headphone jack.

BEST BUY IS THE ONLY PLACE WHERE I BUY THE EXTRA PROTECTION PLANS BECAUSE I DON'T HAVE TO DEAL WITH THIRD PARTIES. IF SOMETHING GOES WRONG I GO BACK TO THE STORE AND GET A GFT CERTIFICATE ISSUED RIGHT AWAY AND I CAN SWAP IT FOR THE SAME OR SOMETHING BETTER FOR EXTRA MONEY OR SOMETIMES LESS.

The comfort of knowing the Geek Squad is there if you need them brings peace of mind. I have used them on a prior purchase and because it could not be repaired they replaced with a new Kindle and I was quickly on my way.