Customer Ratings & Reviews

Brought my HP 3 yr 9 month printer in for repair under 4 yr warranty. They offered my full purchase price back on a gift card. Bought another printer and still have a nice credit from Best Buy. Yes, I bought the 4 yr warranty for the new printer.

Why stress yourself Go to the pros Get it done right the first time

The first time out, I was able to talk to a very knowledgeable geek and he made my day. Let me explain. I bought a laptop online and after begrudgingly having to learn Windows 10, I was able to go online and setup the basics. The next day, I forgot my password and after 6 months, the laptop is useless without a previous google password. So I bought a desktop computer system, and after sweat and tears, it wouldn't allow me to input my phone emails. So, after several weeks of brooding, and while at Best Buy, I decided to inquire about the Geek Squad and I am a happy camper. I went on line and was immediately connected to a geek who not only spoke to me via internet but also by microphone using my speakers. He was able to troubleshoot my problems and set up the new desktop computer for me. Also, I received a bonus for signing up for 1 year. I received a free download of Webroot Internet Security +Antivirus at no additional charge. I haven't had any other issues yet, but if I do, I will contact the Greek Squad.

I rarely pick up extra warranty protection on anything I buy, but I had purchased an Epson Workforce WF-4820 printer, and Consumer Reports rated Epsons very low for reliability. So, I figured that since the price was right and the specs were very good on this higher end printer I would pay the $35 in case anything went wrong. Sure enough, the top document feeder malfunctioned, and I returned it to Best Buy. They offered me a full refund instead of a repair. I accepted the refund, and with it I bought the Epson WF-3820 which just had a smaller screen than the 4820 and was spec'd a little lower in speed. Other than that, same machine. With the lower price I again bought the $35 protection warranty. Hopefully I will never need to use it on this unit.

nice to know the Geek Squad is reliably on call when I need them.

I only had to return a printer that the cord would not stay in place but dealing with geek squad was easy. They checked out the problem and saw that there was something not working and gave a honest answer which lead me to select a different printer.

I love the coverage and protection that Geek Squad gives to me

The Geek Squad has always been very helpful whether I have brought in an item or had them come to my home.

This product support is my insurance policy I as a senior citizen, may need help in the future by a younger tech smart person. I feel that makes my purchase more secure and this is the reason I chose BestBuy.

Our printer broke from our move. We were able to get in-store credit and get a new printer through the Geek Squad protection.

Great price for a 5 year warranty. Would buy again

They have been great on past products i have purchased. But not needed for current item yet.

Backup in case I need to wipe my computer. Glad to have it. Not expensive but nice to have.

Good basic printer. Had geek squad install/hook it up to my WI-FI.

I love my Gerk Squad protection because I can call them whenever I have any issues with my printer.

I use my printers for work, and having Geek Squad protection has saved me plenty of money and oh so many more headaches.

It’s nice to have some help when you need it. Haven’t had to use it yet

Better to be safe than sorry! Why not have the extra peace of mind.

I purchase the protection hopefully will Not used .

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!