Customer Ratings & Reviews

I purchase Geek Squad on most of my purchases from Best Buy. There are a few times I was glad I did. I needed it. Best Buy is true to their word on honoring Geek Squad. I've had to get replacements on some items I purchased, and Best Buy Geek Squad had me covered with no additional out-of-pocket payments required.

I have used Geek Squad in the past and always appreciated their service and with this 4 year package I know I can use them in the future.

The GSP replacement plan is second to none. You walk in, explain the issue, they check it out. Can't fix it? Boom, you get a replacement! Easy peasy, lemon squeezy.

Ease my mind and have coverage for years to come. Somethings just break because a malfuncation, well im covered for the next 4 years! Get it, protect it and forget it!

Very helpful. An excellent staff. Understood the problem and it was such an easy fix.

The customer service in Menifee are VERY knowledgeable!

[Employee of bestbuy] I've always had good results with my GSP. Only seem to use 15-25% of the time, but when I need something repaired or replaced they stand behind them. (per terms) NOTE that calling in for claim can take some time on the phone however, to get claim set up and resolution.

The sales rep made an excellent choice for us!!!!!!

The customer service rep Dani at the Lancaster, PA store was extremely helpful. I had a warranty on my old printer and was able to get new for no charge. She helped me through all the steps I needed to take. I did purchase a warranty for the new printer.

Best Buy stands by their warranty program and will actually replace your appliance or device with no problems. I hope that never changes!

The agents delivered and installed my fridge. Very smooth and quick installation!

Have been purchasing computers, printers, and appliances from Best Buy since we moved to AZ in 2013. The Geek Squad program has been so helpful, and the return policy has really come in handy. Have not found anything else like it.

BEST BUY above and Beyond Replaced HP printer Good

I love that when i went to pickup my printer they answered all my questions and informed me of any and all services available to me with my product.

I've been using Geek Squad's services for years and I can say that it was one of the best decisions I've ever made in my life. The guys are competent, fast and honest and I never had the slightest dissatisfaction with them. I'm already a senior citizen and will be using Geek Squad for a long time to come I hope. Keep up the good work guys! Sergio Mello

They are quick to always assist me with any issue I am having with my computers, its a great service to join

The Geek Squad Product Replacement plan has literally saved my business from shutting down. With out it I would not have been able to replace my printer and keep moving forward.

I have not needed to use this but so glad I got in times of need. The assurance I have due to this service puts my husband and I at ease.

This guarantee and protection for your purchases, at an excellent price

My two year old printer broke and because I had this insurance I was able to pick up a new unit for free! Definitely ended up being a good decision for me!