Customer Ratings & Reviews

I would never buy another printer without this 4 year warrantee/Geek Squad replacement. Any time I've ever had any question or concern, Best Buy has been supportive! They set up my laptop in no time at all, replaced my printer with no questions asked. Very helpful.

For the price for a four year replacement option plus any questions and help needed along the way on the printer I bought then based on prior printer feel it was an easy decision as I’ve yet to have a printer last four years without issues and replacing it.

Excellent item. I was nervous buying a refurbished item but there was no reason to be. It works and looks like brand new. I’m very pleased with my purchase and would by refurbished from Best Buy again.

Hard to say goodbye to our over 5 year old printer that was a great printer but, due to a hurricane dropping a tree in our home and us unable to get to the copy machine, the inkjet printer sat for months and the ink dried up in it. This had me considering a laser printer so, I bit the bullet and got one. Now, for 4 years, I'm worry free. I know I'm protected if this copy/printer has any issues. I've had electronics go out on me within only a few weeks, months and a year. The only time I didn't get a protection plan was for the one a couple of weeks. I even threw the receipt away! Lesson learned!

Always works the only issue is when you sign up for the ink you have to keep it paid and only use the ink they send

The return policy is fair and Best Buy has never given and issue to replace a part yet. I have returned things for as simple as the headset ear piece cracked and is falling apart to more complex things as The pc is having odd issues. Best Buy has never given me or anyone i helped trouble. The only issue is stock alot of times you will buy a headset mouse ect and go to return it wanting the same product you fell in love with and find out it is no longer carried. It can be bit upsetting if you fell in love with an item that you cant get that item back less then a year later in some cases. Other then this though its a great program. ( ps the stock thing is really not Best Buys fault its just a nuisance when it happens they are very accommodating to try and help though)

I don’t have a chance to use this service because my machine is still working good. We see if anything broke down and I may need their assistance. But I will put 5 stars first

Anytime I need Geek Squad assistance, it's always met with speed and efficiency. I would not go without it.

I was so appreciative of the service when I had to return my printer. It was covered under the warranty and covered under the extended warranty that I purchased and everybody was great start to finish gave me a new printer and off I went.

I was looking for a printer that would also do other things like scan into files. Also be a fax machine, etc. and the geek squad was able to help me get one that works best for my needs.

Geek squad has always been a good deal. Anytime I have any problems they always take care of me.

Great job on installation. Listen well to customer needs. Very pleased, and left card for any follow-up questions or concerns.

other than initial set up for my computer, I have not need to call the Geek Squad service.

so glad you have extended warranty available. Thank you. Never know when it will be needed in the long run.

I am not very computer savvy..... I am able to ask questions and get help any time and am confident in their service if I need anything having to do with my computer's. The Geek Squad Service was perfect when I purchased my new iMac last year. A Rep. Came to my home and "HOOKED ME UP" with no problem. I will always keep the service. It gives me confidence to purchase future electronic's. Am 78 years old and NEED this service. Thank you, so much!

Saleslady was very helpful in making a decision. Very easy setup. Great quality. Easy to use

Geek Squad is great for assistance & very convenient when you have questions about your products.

I haven’t required this service yet, but did aquire it due to geek squad excellent service in past items. It is worth it.

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.