Customer Ratings & Reviews

Everything works great. Plus, I love the peace of mind with the extra geek squad warranty. Would buy again.

They were very helpful and polite and saved me a trip

Highly recommend getting Geek Squad coverage on all your electronics. Fast, friendly service.

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

Very helpful and friendly. Very knowledgeable about the service and parts and how they were going to install it and how it should work.

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.

I purchased my printer from Best Buy because they had the longest warranty/replacement option of any retailer for this printer. In my experience, printers last around 2-3 years, so I am hoping to ensure a replacement if this trend continues.

Very knowledgable did not take them very long to remove old TV and replace it with the new one. Did all the setup connecting to satalite, antenna, internet and showed all features of new tv.

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

Excellent service they were very caring and professional. Great customer service. I recommend them to anyone buying from best buy

Excellent and honest people, I had a computer that stopped working and the lady behind the counter at the geek squad took her time and really listened to my problem. I wanted to have it repaired but she said that it was so old it was beyond repair.

Absolutely love my Geek Squad product relacement insurrence for my Epson printer. Best investment !!!

every thing the printer/copy said on the box that it would do, did. No problem setting it up. Just right for our household

Geek Squad has always been it for me. I appreciate all the great customer support they have to offer.

I purchased this plan and very useful as my printer stopped working after 2 years of purchase and I took it to Best Buy store and they gave me refund for the purchase, this is awesome

Decent price though a little expensive. Hopefully I won’t have to use it though if I do it covers it all.

Also best to get insurance when buying electronics & with Geek Squad by your side you know all will be well

I had taken this protection for a gaming mouse that's known to breakdown within few months. As expected, the mouse stopped working within few months of use & I took it to Best Buy. The Tech person checked the mouse whether if there was any physical abuse done. Once satisfied all was good, the tech team offered me a full 'refund' on the mouse that could be used on another product within Best Buy. Hence, I would suggest do a review of the product you wish to buy and then decide if you wish to purchase this services.... it's like paying for peace of mind. Hope this review helps. Thanks!!

warranty cant live without it. peace of mind. Best Buy stands the test of time.

I like that I get piece of mind with my new purchase