Customer Ratings & Reviews

The agent connected my tv and did a great job. He showed me different things on my tv.

Geek Squad was very helpful and prfessional in my purchase of a new Epson printer.

Good quality and readily available service. Geek squad helped to fix my husband issues with his laptop

Love Geek Squad. I don't buy anything without it. Always comes useful.

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.

Great customer service helped get me a replacement quickly even with my 2 kids running around!

I've bought these extended warranties in the past. Good piece of mind.

love this printer so much its my second one! the larger tanks are a game changer and no brainer for me! they last so long

very helpful, knowledgeable, courteous staff person

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

Havent had to use it but I'm excited that it was offered and will protect my items

I hope that I never need to use this but I am glad I purchased it... just in case!

They definitely do a get job and they back there plans

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

Work great happy with my printer saeman very helpful friendly and kind and answer questions i will be back