Customer Ratings & Reviews

Had five year extended warranty on last Samsung TV and it went out, so Best Buy replaced it for free

Anyone buying a printer should get this plan. Originally we got it because we thought just before the two years we would trade in our old model for a newer one since the plan covers it. Instead this plan saved the day as the OfficeJet Pro 8760 we had was a NIGHTMARE. 2 printers that would not connect wirelessly to anything even though HP swore to us that they tested the second one they sent us as a replacement. With this plan we were able to find a different printer that now works great and it took all of 10 minutes in store to get the swap done. If you buy a printer get this plan!

They are very knowledgeable and friendly, and they explain everything .

Thank u I haven't had the need for u guys yet but I'm sure you guys are thoroughly good

Staff are always ready to help. Product bought is always durable and dependable.

I haven’t had an issue they have not solved for me I always get warranty knowing that if it breaks I’ll get a replacement

I used them before. replaced the coffee machine I had with no issue

Always purchase geek squad protection for electronic purposes .

Always purchase the extra warranty...........it never fails to break just after the original warranty expires!

Fortunately, I have not had to use the warrantee but I purchased it for peace of mind. The Epson I purchased less than a year ago died and I was not willing to go with the cost (shipping) and aggravation of shipping back to the factory and waiting for weeks to get the problem resolved. With the warrantee, I can walk a defective unit into my local Best Buy and be back in operation in hours instead of weeks. I don't usually buy or recommend extended warrantees but my recent experiences with printers dying too early make this a suggested expense.

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

Geek squad personnel are extremely knowledgeable and professional..fast response for technical issues

Always pleasant and I feel confident that I have them there when I need them

Haven’t had to use it yet, but I’ve heard many great things

GREAT WARRANTY PROTECTION. ALWAYS PURCHASE THEM AND ALWAYS PROTECT YOUR INVESTMENTS.

Not had to use, but great peace of mind. Do consider this service as an add on

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.

Purchase after buying printer nuce know i have this protection

Great service Instant replacement Great to do business

I was having problems with my tv and geek squad came and took care of it they were very professional. Great service 5 stars