Customer Ratings & Reviews

I'm so thankful we purchased this. The manufacturer warranty ran out, and about two months later the scanner quit working. My local Best Buy told me to go get another printer off the shelf! So easy!

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

Glad I have it, and will have no worries. I always purchased this.

Like always a good product especially if it's being purchased with a product that can break easily withing the time it will be used. Especially printers from HP which usually have ink carriage jams every year or so! All you got to do is bring it back and they replace the printer and let you rebuy a new warranty for the replacement. ~$20 a year is better than ~$200-400.

The Geek Squad representatives always proved excellent service!

I have purchased protection for a few different purchases. When I needed protection it was easy to get repairs, replacements or a refund. I was surprised at how easy it was when needed. I purchased 4 cameras, a dc player and several sets of speakers. They replaced one camera and refunded the full price of a different camera. I used that for an upgrade and purchased protection on that too. For smaller items, I might choose to not buy the protection.

We are very happy with the device! We gifted it to a friend and they were very happy with it!

Work great happy with my printer saeman very helpful friendly and kind and answer questions i will be back

The product replacement plan covered the initial purchase price of my son’s broken headphones. I had to pay the price difference for the replacement headphones because the price increased. Keep in mind, once you use the 2-Year Geek Squad Product Replacement Plan, you have to purchase a new plan for the replacement item.

I have never used insurance for electronics, I hope it is worth what I pay for it.

I feel comfort in knowing that I have the back up of the Geek service.

10/10 recommend would buy again. Tell your friends

Great customer service helped get me a replacement quickly even with my 2 kids running around!

I always buy the protection plans. Best Buy makes it easy by either swapping the device out in store or sending it to their service center. On large items (appliances and TVs) they will often come to your home and either fix or replace the item.

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

If an item failed to operate, or, a mishap occured like a Memorial guest inadvertently ran over my accidentally dropped cell phone, or, I needed a large screen T.V. hung on the wall, or, multiple devices hooked up to operate together, this totally inept electronics gal could count on her Geek Squad!

I have a problem with my printer. The person who help me, give me the best solution at my printer problem

The Geek Squad service is an added value to my purchase.

The geek squad is able to answer all questions And they are very knowledgeable

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!