Customer Ratings & Reviews

Unless what you are buying is super cheap - always get the warranty from BB. I've had to use it to replace a TV and now will need it to replace a printer. Get what you can afford.. the most years they offer if you can. After the panel going out on my old TV, got a new one no issue. Hopefully will be the same when I take my printer in next week if they cannot fix it.

I bought one for myself last summer and later bought my mom one for Christmas, and we absolutely love them! Great gift!

I good for now thank you but I’m not interested for now

I have never been one who takes a protection plan because I always thought I was throwing money away. For some reason, I bought the protection plan for my Logitech K800 keyboard. The plan was under $10. When the keyboard malfunctioned after 18 months, I realized that I had the protection plan. I took it to Best Buy thinking that they would fix it but they gave me the same keyboard brand new. Yes, I took the protection plan on the new one!

This HP printer made my life so much easier to do my business thank you Best Buy.

Excellent service,they answer all my questions and they sure know there business

Helped me with my needs, did a good job, very pleased

One can't be too careful. And, it's always good to have extra protection for just in case something happens to your products! I wish Geek squad protection was cheaper and for longer periods of time covered AND money back if services not needed at the end of the warranty period. Or, if item breaks or messes up after the warranty, since the warranty wasn't previously used, then allow the warranty to cover the product anyways, post original warranty!

Haven't had to use it, but nice to know it's there

Always have excellent customer service. Weather it's a repair or a replacement

Makes it easy knowing if anything goes wrong the geek squad got your back

What is not to love about Best Buy's Geek Squad Protection Plans?!? They are reasonably priced and allow you to return the defective merchandise directly to their store to be fixed or replaced. Another giant retail competitor offers warranties on some of their products but it is an absolute nightmare to have anything repaired and forget about getting it replaced. If you want to be guaranteed that a defective product will be fixed or replaced you should go directly to Best Buy and make sure you purchase the protection plan!

Was having trouble with my television oh, I called them first to help me troubleshoot the issue with it. After couple of times they realize that it was more of an internal issue, promptly sent out a technician to help resolve what I was going through with my television. Happy I mean to call I'm very satisfied with their work.

This is a must as you never know what things life can bring and accidental or just surge or anything can cause issues on a product. I know BestBuy is always there if anything occurs to ruin my day they can help and to purchase this is highly recommended. Even the best quality products can have issues so to be sure it doesn't put you out of service get the Geek Squad service. You can rest assured it will work for you if needed.

Geek squad is good if you need to use it so go ahead and get yourself geek squad better habit than better not

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

I hope I don't have to use the replacement service. But if I do I trust it. And am glad I have it. Four years is a good deal. I also appreciate the two week return or replacement policy at Best Buy. it seems with sophisticated equipment anything can go wrong. It does and it did. Best Buy was good with it and now I have a product I can work with. Thank you Best Buy and Geek Squad.

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

Great geek squad. Excellent at their job. They know exactly what they are doing. No complaints what so ever.

4 year replacement gives me great peace of mind for purchase